Welcome to Riddle Hospital. As part of Main Line Health, we provide you the services of an exceptional team of highly skilled and dedicated individuals. While each staff member is a specialist in his or her chosen field, we all share a common commitment to your good health and well-being.
Providing a safe environment for patients, staff and the community is integral to our focus of delivering high-quality care. Main Line Health requires visitors to obtain a temporary visitor's badge from our Greeter Service Ambassadors located at the main entrance of our hospitals. A government-issued ID (state ID, driver's license, passport, etc.) is required to receive a visitor's badge.
Our patient guide
We have prepared this patient guide to better acquaint you with Riddle Hospital, our health care procedures, and patient and guest services. We encourage you to read it and to become familiar with your patient rights and responsibilities.
View our patient guide for more information including:
- Telephone directory
- Admission guidelines
- Parking locations
- Services available during your stay
- Cafeteria location and hours
- Safety information
View the Riddle Hospital Patient Guide (PDF)
Visiting hours
Patients are permitted to have visitors from 8:00am to 7:00pm, as long as it is not disruptive to their healing. Patients are permitted to have two visitors at a time, and visitors are allowed to swap out throughout the day. Children below the age of 12 must be accompanied by an adult.
Visitation is always at the discretion of the patient’s care team. Main Line Health staff will facilitate this to the best of their ability and may need to limit or restrict visitors to protect the health, privacy and safety of the patient. The patient has the right to be made aware of any clinical limitations or restrictions.
Learn more about our visitation guidelines
Patient advocacy information
Riddle Hospital's patient relations director serves as a liaison between you and the hospital administration. The Patient Relations Department assists patients and families in seeking solutions to problems and concerns. Our main goal is to make your association with Riddle Hospital as pleasant as possible.
During your stay at the hospital, you may be visited by volunteer patient representatives. If the patient representative cannot help in a specific situation, your concerns will be relayed to the Patient Relations Department to be resolved. Please feel free to call the Patient Relations Department at 484.227.3686.
Questions, concerns and complaints
To share your concerns, suggestions or experience with any Main Line Health hospital, please contact our Patient Relations Department by calling: 1.484.337.2662. You or your representative can also file by mail by sending your written grievance to Regulatory Department, Gerhard Building, 130 South Bryn Mawr Avenue, Bryn Mawr, PA 19010, fax to 1.484.337.2013, or email [email protected]. Please note that this fax number is not to be used for medical record requests.