Patient Billing

Paying your medical bills at Main Line Health is easy. You can pay online, by phone or by mail. We're committed to making the billing process simple and stress-free as possible for our patients.

Patient billing resources

More ways to pay

SMS text message alerts

After your visit with a Main Line Health provider, you will receive a text message from us letting you know you have a payment due. The text message will include a link to pay.mlhs.org, which gives you access to your statement. All the details of your payment history and visit are available for review within the message

This text message will always be sent to you from 89523 on your cellular device. Only patients that consent and provide their mobile number will receive text messages. If you would like to to receive text message statements, please call our customer service department and provide your cellular number so they may update your record.

Pay by mail

Patients who wish to pay their balances via check may mail their payment to the below P.O. Box for processing. Please make sure the account number (6-7 digit number located at the top left of your statement) is written in the memo section of your check so we apply your payment to the correct account.

Main Line Health
Patient Payments
P.O. Box 780163
Philadelphia, PA 19178-0163

Frequently asked questions

View all frequently asked questions

What does a bill from Main Line Health look like?

View a sample billing statement (PDF)

Can I use third-party payment platforms to pay my Main Line Health bill?

Main Line Health is not affiliated with any third-party online payment services outside of those officially listed on our site. To ensure your payment is received securely:

Electronic payments should be made only through our official MyChart portal.

Using unauthorized platforms may result in delays or misdirected payments. If you have questions or need assistance, please contact our customer service department at 484.337.1970.

Do you offer payment arrangements?

Main Line Health partners with AccessOne to help patients pay their medical expenses with affordable payment plans. The benefits of an AccessOne payment plan include flexible, 0%- or low-interest payment options, no credit reporting, no annual or hidden fees and easy payment methods. To get started, call 484.337.1970 or visit AccessOne.

I see the same item listed on the physicians bill and the hospital bill. Why?

Every hospital visit involves both physician and hospital resources. Although the hospital and the provider may use the same language to describe each charge, their bills are for separate services. The physician's bill will be for professional assessment, direction and oversight. The hospital's bill will be for the technical resources, including procedures and equipment, medications and supplies.

What is a hospital outpatient department (HOPD)?

Hospital outpatient department practices (HOPDs) are considered departments of a hospital entity, even if the practice is in an offsite location. Because the hospital licenses these practices and employs the staff involved in patient care, they are designated as hospital outpatient departments under federal guidelines.

Main Line Health is focused on meeting the evolving health needs of our communities while delivering safe, high-quality, equitable and affordable care to our patients. Hospital outpatient departments will be better positioned to:

  • Manage complex care, including advanced medication therapies
  • Ensure long-term access to essential services

While your care team and location will stay the same, the services we offer and the way we bill for services may be different.

Learn more

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Additional resources

If you need to authorize the disclosure of your protected health information (PHI) to a family/personal representatives, please fill out the below form.

  • Disclose Protected Health Information form: Please mail or fax this form back to the attention of "Customer Service Patient Billing Department"

    Main Line Health
    Attn: Customer Service Patient Billing Department
    803 West Chester Pike, Suite 160, Newtown Square, PA 19073
    Fax: 484.337.1436
    (This is a secure office that patients are not able to access; form cannot be physically dropped off here)

We strive to offer our patients clear and accessible price information, despite the difficulties posed by the intricacies of health insurance plans.

  • No Surprise Billing Disclosure: If you need emergency care or receive treatment from a provider out of your network who is located within an in-network hospital or ambulatory surgical center, you’re protected from surprise billing.
  • Price transparency: We’re committed to delivering top-notch care and value, all while complying with federal laws that mandate price transparency for public knowledge.

Health insurance marketplace

The Health Insurance Marketplace, a key part of the Affordable Care Act, took effect in 2014. It’s a new way for individuals, families, and employees of small businesses to get health coverage.

Learn more about the health insurance marketplace

Contact us