Riddle Hospital

Campus map

The Riddle Hospital campus consists of our main hospital, four health center buildings, three parking garages and ground-level parking.

Download our campus map (PDF)

Parking

Parking locations

Valet parking and self-parking are both available.

• Self-parking is available in all garages (East, West, South)
• Valet parking is available at the entrance of Health Center 3 from 7 a.m. to 7 p.m.
• There are free surface lot spots located behind Health Center 3 and between the West Garage and patient Pavilion. These spots are limited and first come, first serve for patients.

Hospital shuttles are an available resource Monday through Friday from 7 a.m. to 5 p.m. To request the shuttle service, please call 443.274.8704.

The Emergency Department lot is intended for Emergency Department patients only. Emergency Department patients will receive clinical validation for parking.

All oversized vehicles will be directed to park in the flat lots surrounding the West and South Garages. Clearance for both garages is 6' 10".

Parking payment and discounts

All campus parking garages will accept electronic payment only. No cash is accepted for parking. Only credit or debit cards can be used for payment.

Discounts for seniors, veterans and those with disability are available with a valid ID. These discounts must be obtained from the greeter services/hospitality desks. These desks are located in the main lobby, on the Health Center 3 ground level and at the bridge entrance from the South Garage.

All self-parkers (non-employees) must keep their ticket for any payment, clinical validations or standard discounts (Senior, ADA or Veteran).

Payment can be made in the lane upon exiting the garage or at a pay station in advance. Pay stations are located at:

• East Garage
• Emergency Department
• Health Center 4 Bridge
• Pavilion Lobby
• South Garage
• West Garage 

Public transportation

• By train: From Philadelphia's 30th Street Station, Suburban Station or Jefferson Station, take SEPTA's Regional Rail Media/Elwyn Line to Elwyn. Elwyn Station is located approximately two miles southeast of Riddle Hospital on Elwyn Road. SEPTA bus #117 to Penn State will drop you off at Riddle Hospital. Taxi service can be called from the station.

Visitor hours

Patients are permitted to have visitors from 8 a.m. to 9 p.m., Monday through Sunday, as long as it is not disruptive to their healing. Patients are permitted to have two visitors at a time, and visitors are allowed to swap out throughout the day. Visitors can request to stay overnight with patients. Children below the age of 12 must be accompanied by an adult.

Visitation is always at the discretion of the patient's care team. Main Line Health staff will facilitate this to the best of their ability and may need to limit or restrict visitors to protect the health, privacy and safety of the patient. The patient has the right to be made aware of any clinical limitations or restrictions.

• Main number: 484.227.9400
• Billing department:484.829.6060
• Cashier: 484.227.3191
• Chaplain: Dial 0 from hospital phone
• Community education: 1.866.CALL.MLH (1.866.225.5654)
• Emergency room: 484.227.8215
• Financial counseling: 484.227.3185
• Gift shop: 484.227.3335
• Home care services: 484.580.1500
• Hospital operator: Dial 0 from a hospital phone
• Interpreters: Dial 0 from a hospital phone
• MRI Scheduling: 484.227.2640
• Nutrition counseling services: 484.227.3490
• Outpatient laboratory: 484.227.3301
• Outpatient registration: 484.227.3022
• Patient advocate: 484.227.3686
• Physician referral: 1.866.CALL.MLH (1.866.225.5654)
• Radiology scheduling: 484.227.2640
• Riddle HealthCare Foundation: 484.227.3651
• Security: Dial 0 from hospital phone
• Social Work: 484.227.3724
• Speech and hearing impaired calling assistance: Dial 0 from hospital phone
• Volunteer office: 484.227.3170

As part of Main Line Health, we provide you the services of an exceptional team of highly skilled and dedicated individuals. While each staff member is a specialist in his or her chosen field, we all share a common commitment to your good health and well-being.

Providing a safe environment for patients, staff and the community is integral to our focus of delivering high-quality care. Main Line Health requires visitors to obtain a temporary visitor's badge from our Greeter Service Ambassadors located at the main entrance of our hospitals. A government-issued ID (state ID, driver's license, passport, etc.) is required to receive a visitor's badge.

View the Riddle Hospital patient guide (PDF)

Our staff is available to help you and your family with questions or complaints concerning your stay and to explain hospital policies and procedures. Main Line Health encourages you and your family to openly communicate with your physicians, nurses and other caregivers to resolve your questions and concerns. Riddle Hospital wants you and your family to feel comfortable raising questions, concerns, complaints or other issues.

For assistance, contact the hospital's patient advocate at 484.227.3686.

To share your concerns, suggestions or experience with any Main Line Health hospital, please contact our Patient Relations Department by calling: 1.484.337.2662. You or your representative can also file by mail by sending your written grievance to Regulatory Department, Gerhard Building, 130 South Bryn Mawr Avenue, Bryn Mawr, PA 19010, fax to 1.484.337.2013, or email [email protected].

Please note that this fax number is not to be used for medical record requests.