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Lankenau Medical Center, Bryn Mawr Hospital and Paoli Hospital, Part of Main Line Health, Recognized Among the Nation’s Top 15% of Hospitals for Outstanding Patient Experience

Main Line Health June 23, 2022 News Releases

Lankenau Medical Center, Bryn Mawr Hospital and Paoli Hospital, part of Main Line Health, have been recognized by Healthgrades as among the nation’s best for outstanding patient experience for the third year in a row.

The award means the three hospitals are among the top 15% of hospitals in America for patient experience, representing 399 hospitals. Only 20 other Pennsylvania hospitals besides Lankenau, Bryn Mawr and Paoli received the Healthgrades Outstanding Patient Experience Award™ for 2022.

Healthgrades measures commitment to quality from the patient perspective using data from the annual Hospital Consumer Assessment of Healthcare Providers and Systems survey, which is released by the Centers for Medicare and Medicaid Services. Survey questions focus on doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions.

The awards are in addition to numerous Healthgrades honors already accrued by Main Line Health for 2022. Lankenau earlier was recognized with the Healthgrades 2022 America's 50 Best Hospitals Award™, placing it among the top 1% of all centers across the country. It is one of only four hospitals in Pennsylvania to receive that distinction.

Lankenau also was honored as among the 50 best hospitals for cardiac surgery and the 100 best hospitals for cardiac care. Additionally, it was recognized for pulmonary care excellence.

“The patient experience award is truly meaningful,” said Lankenau President Phillip Robinson. “I am proud of our distinction as among the top 50 hospitals in the country overall and of the recognition of our elite cardiac care. But being honored for outstanding patient experience is a distinction that belongs to every single person working at Lankenau. It takes a group effort to ensure patients have a great experience, and the award is validation of our team’s efforts.”

For Bryn Mawr, the patient experience award comes in addition to earlier recognition for joint replacement, pulmonary and surgical care.

“At Bryn Mawr and throughout Main Line Health, we emphasize the importance of treating patients as we would want to be treated,” said Bryn Mawr President John Schwarz. “We focus on this consistently and the results speak for themselves. It is a credit to our clinicians, nurses, advanced practice providers, technologists and staff members.”

Paoli President Jim Paradis said the award for patient experience in stroke care is not a surprise.

“When patients come through our doors, we want them to know that they are not merely a number in the system,” said Paradis, whose hospital has also been honored for excellence in stroke care. “You could receive the best medical treatment, but if members of your care team aren’t responsive, or if you are receiving medications without explanation of what they are for, your experience could be a negative one. I’m proud of our entire Paoli team for making sure patients know they are in a caring environment.”

Data for the survey covers patients discharged from July 2020 through March 2021.

About Main Line Health

Founded in 1985, Main Line Health is a not-for-profit health system serving Philadelphia and its western suburbs. Main Line Health's commitment—to deliver advanced medicine for treating and curing disease, playing an important role in prevention and disease management as well as training physicians and other health care providers—reflects our intent to be the region's premier choice for clinical care, research, and education. A team of more than 10,000 employees, 3,000 nurses and 2,000 physicians care for patients throughout the Main Line Health System.

At Main Line Health's core are four of the region's most respected acute care hospitals—Lankenau Medical Center, Bryn Mawr Hospital, Paoli Hospital and Riddle Hospital—as well as one of the nation's premier facilities for rehabilitative medicine, Bryn Mawr Rehabilitation Hospital.

Main Line Health also includes Mirmont Treatment Center for drug and alcohol recovery; Main Line Health HomeCare & Hospice, which includes skilled home health care, hospice and home infusion services; Main Line Health Centers, primary and specialty care, lab and radiology, and other outpatient services located in Broomall, Collegeville, Concordville, Exton, King of Prussia and Newtown Square; Lankenau Institute for Medical Research, a biomedical research organization; and Main Line HealthCare, one of the region's largest multispecialty physician networks.

Main Line Health is the recipient of numerous awards for quality care, and service, including U.S. News & World Report's Best Hospitals, System Magnet® designation; the nation's highest distinction for nursing excellence and the Mid-Atlantic Alliance for Performance Excellence (MAAPE) Excellence Award. Main Line Health is committed to creating an environment of diversity, respect, equity, and inclusion, has proudly received awards in this area and has embraced the American Hospital Association's #123forEquity Pledge to Act to eliminate disparities in care. We are dedicated to advancing patient-centered care, education, and research to help patients stay healthy and live their best lives.

For more information, visit mainlinehealth.org and connect with us on social media:

Linkedin: www.linkedin.com/company/main-line-health
Facebook: www.facebook.com/mainlinehealth
Twitter: www.twitter.com/mainlinehealth
Instagram: www.instagram.com/mainlinehealth


Larry Hanover
Communications Manager, LIMR
Office: 484.476.8425
[email protected]