Paoli Hospital

Hospital
Paoli Hospital
255 West Lancaster Avenue
Paoli, Pennsylvania 19301

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Patient resources

Discover the ways Paoli Hospital is working to bring you more of the care you and your loved ones seek.  

About Paoli Hospital

Founded in 1913, Paoli Hospital is recognized regionally and nationally for outstanding medical and surgical services, sophisticated technology and a personalized approach to
medical and nursing care.  Our renowned physicians, exemplary nurses and dedicated staff here at Paoli are committed to providing all of our patients a highly satisfying health care experience.

One of the first in the state to incorporate elements of evidence-based design to promote safety, patient outcomes, satisfaction and efficiency, we provide our patients warm, comfortable environments with lots of natural light;. Paoli Hospital is consistently recognized by leading health care organizations for excellence in patient experience.

Specialties

Heart and Vascular Care

The cardiologists and cardiovascular surgeons at Main Line Health work together to improve the detection and prevention of heart disease with the latest treatment options.

Cancer Care

From diagnosis and throughout treatment, Main Line Health cancer specialists (oncologists) provide compassionate care for you and your loved ones through all stages of cancer treatment.

Maternity (Obstetrics)

The obstetrician team at Main Line Health is here to help you through your pregnancy journey with more than 90 OB/GYN specialists working at locations in the Philadelphia region.

Orthopaedics

Orthopaedic doctors at Main Line Health treat simple to complex sports and accident-related injuries as well as the painful effects of many conditions that limit your mobility and cause pain. Find an orthopaedic surgeon near me.

Stroke and Neurointervention

Main Line Health is one of few community health systems offering state-of-the-art neurointervention care. Through our collaboration with the Jefferson Hospital for Neuroscience, our Neurointervention Program is an accredited thrombectomy-capable stoke center.

Billing and insurance

We don't want you to feel stressed about payments after you go home. Want to learn more about price transparency, itemization or requesting an estimate? Here's what you need to know about billing.

Visiting our campus

Providing a safe environment for patients, visitors and staff is integral to our focus of delivering high-quality care. Main Line Health requires visitors to obtain a temporary visitor's badge from our Greeter Service Ambassadors, located at the main entrance of our hospitals. A government-issued ID (state ID, driver's license, passport, etc.) is required to receive a visitor's badge. 

 Explore the resources below to learn more about how Paoli Hospital can help you and your loved ones.   

Directions and parking

Address: 

Paoli Hospital
255 West Lancaster Avenue 
Paoli, PA 19301 

Get Directions from Google Maps 


By car: 

From the North: Take the Pennsylvania Turnpike (I-476 South to I-276 West) to the Valley Forge Interchange (Exit 326). One-quarter mile beyond the toll booths, take Route 202 South two miles and exit right on Route 252 South (Paoli Exit). At Route 30, turn right (West) and proceed one mile. The hospital will be on your right. 

From the South: Take I-95 North to Route 322. Follow Route 322 to Route 202 North to the Route 29 (Great Valley/Malvern) Exit. Turn right and continue to Route 30 East (Lancaster Avenue). Turn left on Route 30 and continue traveling eastbound. The hospital will be on your left. 

From the East: Take I-76 West to Route 202 (Exit 328, West Chester/Pottstown). Take Route 202 South to Route 252 South (Paoli Exit). Turn right onto Route 30 (West). The hospital will be on your right. 

From the West: Take the Pennsylvania Turnpike East to Phoenixville/Malvern Interchange (Exit 320). Use the left lane to at the fork and follow signs for Malvern/Route 29 South. Travel two miles on Route 29 South to Route 30. Turn left onto Route 30 (East) and proceed 1.3 miles. The hospital will be on your left.   

 
By public transportation: 

By train: From Philadelphia's 30th Street Station, Suburban Station or Market East Station, take SEPTA's Regional Rail Paoli/Thorndale Line to Paoli. Paoli Station is located approximately one mile east of Paoli Hospital on Lancaster Avenue (Route 30).  

Taxi or ride share service can be called from the station. 

From the airport: The SEPTA Regional Rail Airport Line runs from the Philadelphia International Airport to 30th Street Station, where you can take SEPTA's Regional Rail Paoli/Thorndale Line to Paoli. 

Paoli Hospital is served by local SEPTA bus routes. For routes and schedules, visit SEPTA.org. To map your trip or to find out about possible delays, visit SEPTA.org. 

Parking at Paoli Hospital is free. Complimentary valet parking is also available for our patients. In addition, handicap parking is located on the street level of the south garage next to the valet location with numerous reserved spaces. 

Navigating our campus

The Paoli Hospital campus consists of our main hospital, the pavilion, three medical office buildings, a parking garage and various outpatient locations adjacent to the hospital campus.

Download our campus map

 

 

Amenties for visitors

Lounges 

You’re invited to use the lounge available on each patient floor as a quiet place to read or visit.   

Pastoral/spiritual care/meditation room 

Chaplains, who are spiritual care professionals, provide religious, spiritual and emotional support to persons of any or no religious tradition. Care includes empathetic listening, crisis or brief pastoral counseling, guided meditation, spiritual resources such as providing religious texts, supportive care surrounding difficult decisions, prayer and sacramental support. Chaplains are also able to help with special dietary needs related to faith, culture or tradition and can help patients honor rites and rituals specific to their own traditions. 

To talk with a spiritual care professional or to learn more about pastoral services, please call 484.565.8028. 

For your convenience and comfort, an interfaith prayer and meditation room is located on the first floor of the Valet Lobby, across from the Gift Shop, and is available 24 hours a day. 

ATM 

For your convenience, an automated teller machine (ATM) is located near the main entrance. 

Gift shop 

The Paoli Hospital Gift Shop is devoted to providing encouragement, support, and comfort to the hospital community. Located in the valet lobby, the gift shop offers a variety of thoughtful get-well gifts, new baby gifts, fashion and accessories, convenience items, food, beverages, flower and balloon arrangements and countless other gift items to comfort and cheer. 

Hours 

Monday-Friday: 8:00 am to 5:30 pm 
Saturday: 9:00 am to 3:00 pm 
Sunday: closed 
Holiday hours may vary 

Call us at 484.565.1104 to place an order. Orders placed within one hour of closing are delivered the same day. 

Mail, flowers, balloons 

Mail and packages will be delivered to patients by a hospital volunteer. Any mail received after discharge will be forwarded to your home address. Outgoing mail may be taken to the nursing station or given to your attending nurse. Postage stamps are available in the gift shop. 

If you wish to mail a loved one during their stay at Paoli Hospital, please put the patient’s full name and room number on the front of the envelope and address the parcel to:  

Paoli Hospital 
255 West Lancaster Avenue 
Paoli, PA 19301 

The florist delivers directly to patient rooms. However, flowers or plants are not allowed in intensive care units. Latex balloons are not allowed in the hospital because they can cause serious allergic reactions. Mylar (foil) balloons are allowed. 

Frequently called phone numbers

Main number: 484.565.1000

Billing department: 888.400.5723

Cashier: 484.656.1432 or 484.565.1685

Chaplain: 484.565.8028

Community education: 1.866.CALL.MLH (1.866.225.5654) 

Emergency room: 484.565.1043

Financial counseling: 484.565.1257

Gift shop: 484.565.1104

Home care services: 484.580.1500 

Hospital operator: Dial 0 from a hospital phone 

Interpreters: Dial 0 from a hospital phone 

Nutrition counseling services: 484.565.8020 

Outpatient laboratory: 484.580.4200

Outpatient registration: 484.565.1188 

Patient advocate: 484.565.1090

Physician referral: 1.866.CALL.MLH (1.866.225.5654) 

Radiology scheduling: 484.565.1414

Security: 484.565.5555

Social Work: 484.565.1206 

Speech and hearing impaired calling assistance: Dial 0 from hospital phone 

Volunteer office: 484.565.1099

Patient guide

As part of Main Line Health, we provide you the services of an exceptional team of highly skilled and dedicated individuals. While each staff member is a specialist in his or her chosen field, we all share a common commitment to your good health and well-being.

Providing a safe environment for patients, staff and the community is integral to our focus of delivering high-quality care. Main Line Health requires visitors to obtain a temporary visitor's badge from our Greeter Service Ambassadors located at the main entrance of our hospitals. A government-issued ID (state ID, driver's license, passport, etc.) is required to receive a visitor's badge.

View the Paoli Hospital patient guide. 

Visiting hours

Patients are permitted to have visitors from 8 a.m. to 7 p.m., Monday through Sunday, as long as it is not disruptive to their healing. Patients are permitted to have two visitors at a time, and visitors are allowed to swap out throughout the day. Children below the age of 12 must be accompanied by an adult.

Visitation is always at the discretion of the patient's care team. Main Line Health staff will facilitate this to the best of their ability and may need to limit or restrict visitors to protect the health, privacy and safety of the patient. The patient has the right to be made aware of any clinical limitations or restrictions.

Patient advocacy information

Our staff is available to help you and your family with questions or complaints concerning your stay and to explain hospital policies and procedures. We encourage you and your family to openly communicate with your physicians, nurses and other caregivers to resolve your questions and concerns. Paoli Hospital wants you and your family to feel comfortable raising questions, concerns, complaints or other issues. 

Questions, concerns, and complaints 

To share your concerns, suggestions or feedback about Paoli Hospital, please contact our Patient Relations Department by calling: 484.565.1090. You or your representative can also file by mail by sending your written grievance to Regulatory Department, Gerhard Building, 130 South Bryn Mawr Avenue, Bryn Mawr, PA 19010, fax to 1.484.337.2013, or email [email protected].  

Please note that this fax number is not to be used for medical record requests. 
For assistance, contact the hospital's patient advocate at 484.337.3075.

Our Practices

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