EpicCare Link

EpicCare Link is a secure, web-based application for connecting private and referring physicians, skilled nursing and long-term care facilities and their staff to Main Line Health’s electronic medical record. The tool provides read-only access to your patients’ health record. This includes hospitalizations, Main Line Healthcare specialist’s referrals and other real-time clinical data for physicians and staff without full Epic access.

EpicCare Link provides registered users with secure access to their patients’ electronic health record information and test results from Main Line Health.

Access to EpicCare Link is granted to support patient treatment and care coordination. Each request is reviewed to ensure appropriate access is granted. Typical user groups include:

• Physician practices
• Surgical practices (Case Entry Access)
• Healthcare facilities, including post-discharge care facilities
• Third-party payors or insurance plans

• EpicCare Link can improve patient care by allowing you to view your patient's clinical history, test results, reports and images.
• You will get real time notification when patients are admitted to a Main Line Health hospital or visit a Main Line Health Emergency Room.

To access Main Line Health EpicCare Link, you will need a computer with an internet connection. Microsoft Edge, Google Chrome, Mozilla Firefox or Safari are the preferred browsers. EpicCare Link incorporates encryption technology ensuring that only you have access.

Main Line Health provides EpicCare Link at no cost.

Main Line Health will offer a one-hour webinar-style training for your site. Additionally, EpicCare Link contains embedded tools that provide tips and suggestions as you navigate EpicCare Link. There are also some targeted education materials in the Quick Links section of the EpicCare Link home page.

If you have access to EpicCare Link as a part of your job, it is so you can perform your duties in support of caring for patients. When you agree to the terms and conditions of using EpicCare Link, you agree to keep this information private and not allow anyone else to use this information.

You are responsible for any activity that occurs using your username and password. Even if you are called away from your computer and someone else is active with this information, you are responsible. If others in your clinic or department need EpicCare Link access, they can request their own account by contacting their EpicCare Link Site Administrator.

No, EpicCare Link does not address specific Meaningful User criteria, but it is a valuable tool for physician office practices and chart reviewers.

Main Line Health requires every site using EpicCare Link to assign a Site Administrator. This Site Administrator will have abilities to reset passwords and more. For any access issues please contact your Site Administrator.

If your Site Administrator cannot assist or resolve the issue, they have direct access to the Main Line Health EpicCare Link System Administrator, and your site administrator should contact us by calling the Main Line Health Help Desk at 484.596.4357 or email LinkSupport@mlhs.org.

Your site administrator or the designated person who signed the site agreement on behalf of your site/facility/practice is responsible for deactivating the user who left from within EpicCare Link using the access management portal for MLH. For any issues, call the Main Line Health Help Desk at 484.596.4357 or email LinkSupport@mlhs.org.