What is EpicCare Link?

Epic Care Link is a secure, web based application for connecting private and referring physicians, skilled nursing and long term care facilities and their staff to Main Line Health’s electronic medical record. The tool provides read-only access to your patients’ health record. This includes hospitalizations, Main Line Healthcare specialist’s referrals and other real time clinical data for physicians and staff without full Epic access.

How does EpicCare Link work?

EpicCare Link provides registered users with secure access to their patients’ electronic health record information and test results from Main Line Health.

How do I sign up for EpicCare Link?

To become a registered user and entity, please visit our EpicCare Link webpage at mainlinehealth.org/link to request access. The process entails completing an Access Agreement and User Enrollment Form.

Why do I need access?

  • EpicCare Link can improve patient care by allowing you to view your patient’s clinical history, test results, reports and images.
  • You will get real time notification when patients are admitted to a Main Line Health hospital or visit a Main Line Health Emergency Room.
  • Secure messaging to and from Main Line Health medical staff regarding patient care.

What computer equipment will I need?

To access Main Line Health EpicCare Link, you will need a computer with an internet connection. EpicCare Link incorporates encryption technology ensuring that only you have access.

Is there a fee for using Main Line Health EpicCare Link?

Main Line Health provides EpicCare Link at no cost.

When will EpicCare Link become available?

We will begin registration in February but our launch date is mid-March 2018.

Is training required to use EpicCare Link?

Main Line Health will offer a one hour webinar-style training for your site. Additionally, EpicCare Link contains embedded tools that provide tips and suggestions as you navigate EpicCare Link. There are also some targeted education materials in the Quick Links section of the EpicCare Link home page.

Can I share my EpicCare Link user name and password with someone else?

If you have access to EpicCare Link as a part of your job, it is so you can perform your duties in support of caring for patients. When you agree to the terms and conditions of using EpicCare Link, you agree to keep this information private and not allow anyone else to use this information.

You are responsible for any activity that occurs using your user name and password. Even if you are called away from your computer and someone else is active with this information, you are responsible. If others in your clinic or department need EpicCare Link access, they can request their own account by contacting their EpicCare Link Site Administrator.

Does EpicCare Link help my practice attest to meaningful use?

No, EpicCare Link does not address specific Meaningful User criteria, but it is a valuable tool for physician office practices and chart reviewers.

Can EpicCare Link providers contact the Main Line Health provider who treated a patient, with questions about test results?

Yes, providers have the ability to communicate directly via EpicCare Link’s “InBasket” feature; however, users must be mindful to enter the communication in a professional manner as any written communication is subject to disclosure in a legal proceeding. Personal communication is still the preferred method for questions related to patient care.

Who should I contact if I am having problems accessing EpicCare Link?

Main Line Health requires every site using EpicCare Link to assign a Site Administrator. This Site Administrator will have abilities to reset passwords and more. For any access issues please contact your Site Administrator.

If your Site Administrator cannot assist or resolve the issue they have direct access to the Main Line Health EpicCare Link System Administrator and your site administrator should contact us.

Additional questions?

Questions about Main Line Health EpicCare Link? Contact us at LinkSupport@mlhs.org