Paoli Hospital

The Paoli Hospital campus consists of our main hospital, the pavilion, three medical office buildings, a parking garage and various outpatient locations adjacent to the hospital campus.

Download our campus map (PDF)

Parking

Garage and surface lot parking are available at no cost to patients and visitors. Please follow campus signage to the hospital and medical office building locations.

Parking at Paoli Hospital is free. Handicap parking is located on the street level of the south garage with numerous reserved spaces.

Public transportation

• By train: From Philadelphia's 30th Street Station, Suburban Station or Market East Station, take SEPTA's Regional Rail Paoli/Thorndale Line to Paoli. Paoli Station is located approximately one mile east of Paoli Hospital on Lancaster Avenue (Route 30). Taxi or ride share service can be called from the station.
• By bus: Paoli Hospital is served by local SEPTA bus routes. For routes and schedules, visit SEPTA.org.

Visitor hours

Patients are permitted to have visitors from 8 a.m. to 9 p.m., Monday through Sunday, as long as it is not disruptive to their healing. Patients are permitted to have two visitors at a time, and visitors are allowed to swap out throughout the day. Visitors can request to stay overnight with patients. Children below the age of 12 must be accompanied by an adult.

Visitation is always at the discretion of the patient's care team. Main Line Health staff will facilitate this to the best of their ability and may need to limit or restrict visitors to protect the health, privacy and safety of the patient. The patient has the right to be made aware of any clinical limitations or restrictions.

Visitor amenities

• Lounges: You’re invited to use the lounge available on each patient floor as a quiet place to read or visit.   
• Spiritual care and meditation room: Chaplains, who are spiritual care professionals, provide religious, spiritual and emotional support to persons of any or no religious tradition. Care includes empathetic listening, crisis or brief pastoral counseling, guided meditation, spiritual resources such as providing religious texts, supportive care surrounding difficult decisions, prayer and sacramental support. Chaplains are also able to help with special dietary needs related to faith, culture or tradition and can help patients honor rites and rituals specific to their own traditions. To talk with a spiritual care professional or to learn more about pastoral services, please call 484.565.8028. For your convenience and comfort, an interfaith prayer and meditation room is located on the first floor of the Valet Lobby, across from the Gift Shop, and is available 24 hours a day.
• Gift shop: The Paoli Hospital Gift Shop is devoted to providing encouragement, support, and comfort to the hospital community. Located in the valet lobby, the gift shop offers a variety of thoughtful get-well gifts, new baby gifts, fashion and accessories, convenience items, food, beverages, flower and balloon arrangements and countless other gift items to comfort and cheer. Call us at 484.565.1104 to place an order. Orders placed within one hour of closing are delivered the same day.
• Mail, flowers, balloons: Mail and packages will be delivered to patients by a hospital volunteer. Any mail received after discharge will be forwarded to your home address. Outgoing mail may be taken to the nursing station or given to your attending nurse. Postage stamps are available in the gift shop. If you wish to mail a loved one during their stay at Paoli Hospital, please put the patient’s full name and room number on the front of the envelope and address the parcel to: Paoli Hospital, 255 West Lancaster Avenue, Paoli, PA 19301. The florist delivers directly to patient rooms. However, flowers or plants are not allowed in intensive care units. Latex balloons are not allowed in the hospital because they can cause serious allergic reactions. Mylar (foil) balloons are allowed.

As part of Main Line Health, we provide you the services of an exceptional team of highly skilled and dedicated individuals. While each staff member is a specialist in his or her chosen field, we all share a common commitment to your good health and well-being.

Providing a safe environment for patients, staff and the community is integral to our focus of delivering high-quality care. Main Line Health requires visitors to obtain a temporary visitor's badge from our Greeter Service Ambassadors located at the main entrance of our hospitals. A government-issued ID (state ID, driver's license, passport, etc.) is required to receive a visitor's badge.

View the Paoli Hospital patient guide (PDF)

Our staff is available to help you and your family with questions or complaints concerning your stay and to explain hospital policies and procedures. We encourage you and your family to openly communicate with your physicians, nurses and other caregivers to resolve your questions and concerns. Paoli Hospital wants you and your family to feel comfortable raising questions, concerns, complaints or other issues. 

Questions, concerns and complaints 

To share your concerns, suggestions or feedback about Paoli Hospital, please contact our Patient Relations Department by calling: 484.565.1090. You or your representative can also file by mail by sending your written grievance to Regulatory Department, Gerhard Building, 130 South Bryn Mawr Avenue, Bryn Mawr, PA 19010, fax to 484.337.2013, or email MLHPatientRelations@mlhs.org.  

Please note that this fax number is not to be used for medical record requests. 
For assistance, contact the hospital's patient advocate at 484.337.3075.

• Main number: 484.565.1000
• Billing department: 833.485.7148
• Cashier: 484.565.1432 or 484.565.1685
• Chaplain: 484.565.8028
• Community education: 1.866.CALL.MLH (1.866.225.5654)
• Emergency room: 484.565.1043
• Financial counseling: 484.580.1891
• Gift shop: 484.565.1104
• Home care services: 484.580.1500
• Hospital operator: Dial 0 from a hospital phone
• Interpreters: Dial 0 from a hospital phone
• Nutrition counseling services: 484.565.8020
• Outpatient laboratory: 484.580.4200
• Outpatient registration: 484.565.1188
• Patient advocate: 484.565.1090
• Physician referral: 1.866.CALL.MLH (1.866.225.5654)
• Radiology and central scheduling: 484.580.1800
• Security: 484.565.5555
• Social Work: 484.565.1206
• Speech and hearing impaired calling assistance: Dial 0 from hospital phone
• Volunteer office: 484.565.1099

Nominate a staff member for an award

Five Star Care Award — At Paoli Hospital, Five Star Care means treating patients like family and creating a warm, friendly atmosphere. We want to recognize employees who make a difference. Please share your Five Star Care experience by filling out the form below.

Nominate an employee

DAISY Award for Nurses — Celebrate the exceptional clinical skill and compassionate care of our nurses. Main Line Health honors one nurse quarterly with the DAISY Award for their remarkable patient care and expertise.

Nominate a nurse

BEE Award for Employees — Recognize the dedication of our staff across all departments. The BEE Award highlights employees who provide safe, high-quality, and equitable care, contributing to a positive patient experience.

Nominate an employee