The Governing Body of the Bryn Mawr Surgery Center, d/b/a the Orthopaedic Surgery Center at Bryn Mawr Hospital adopts and affirms as policy the following rights of patient/clients who receive services from our Facility. The Facility will provide the patient, the patient’s representative or surrogate verbal and written notice of such rights in advance of the procedure in accordance with 42 C.F.R. § 416.50 Condition for Coverage- Patient Rights and in accordance with the Pennsylvania Commonwealth Pa § 553.11- 553.13.
The patient rights are as follows:
- A patient has the right to medical and nursing services without discrimination as to age, race, color, religion, sex, national origin, political belief, handicap, disability or source of payment. It is our intention to treat each patient as a unique individual in a manner that recognizes their basic human rights.
- A patient has the right to be informed of his/her rights at the time of admission.
- The patient rights must be provided and explained in a language and manner that the patient or the patient’s representative or surrogate understands, including patients who do not speak English or with limited communication skills.
- The patient has the choice of using an interpreter of his or her own, or one supplied by the Facility
- Access to an interpreter for non-English speaking patients
- Considerate and respectful care including consideration of psychosocial, spiritual, and cultural variables that influence the perceptions of illness.
- Be free from any act of discrimination or reprisal against the patient merely because he or she has exercised their rights.
- The right to respectful care given by competent personnel.
- To receive, upon request, the names of his/her attending practitioner, the names of all other practitioners directly participating in his/her care, and the names and functions of other health care persons having direct contact with the patient.
- To receive good quality care and high professional standards that are continually maintained and reviewed.
- To receive full information in layman’s terms, concerning diagnosis, treatment and prognosis, including information about alternative treatments and possible complications. When it is not medically advisable to give the information to the patient, the information shall be given on his/her behalf to a responsible person.
- The patient may wish to delegate his/her right to make informed decisions to another person, even though the patient is not incapacitated. To the extent permitted by State law, the ASC must respect such delegation.
- Receive information necessary to give informed consent prior to the start of any procedure and/or treatment, except for emergencies, the practitioner shall obtain the necessary informed consent prior to the start of a procedure. This information shall include as a minimum an explanation of the specific procedure or treatment itself, its value and significant risks, and an explanation of other appropriate treatment methods, if any.
- When an emergency occurs and a patient is transferred to another facility, the responsible person shall be notified. The institution to which the patient is to be transferred shall be notified prior to the patient’s transfer.
- A patient or if the patient is unable to give informed consent, a responsible person, has the right to be advised when a practitioner is considering the patient as part of a medical care research program or donor program, and the patient or responsible person, shall give informed consent prior to actual participation in the program. A patient, or responsible person may refuse to continue in a program to which he/she has previously given informed consent.
- The right to refuse drugs or procedures, to the extent permitted by statute, and a practitioner shall inform the patient of the medical consequences of the patient’s refusal of drugs or procedures.
- The patient may elect to refuse treatment. In this event, the patient must be informed of the medical consequences of this action. In the case of a patient who is mentally incapable of making a rational decision, approval will be obtained from the guardian, next-of-kin, or other person legally entitled to give such approval. The facility will make every effort to inform the patient of alternative facilities for treatment if we are unable to provide the necessary treatment.
- The facility will provide the patient or, as appropriate the patient’s representative or surrogate with written information concerning its policies on advance directives, including a description of applicable State health and safety laws and, if requested, official State advance directive forms, if such exist. Access to health care at this facility will not be conditioned upon the existence of an advance directive.
- You may appoint a patient representative or surrogate to make health decisions on your behalf, to the extent permitted by law
- To consideration of privacy concerning his/her own medical care program. Case discussion, consultation, examination and treatment are considered confidential and shall be conducted discreetly.
- To have records pertaining to his/her medical care treated as confidential except as otherwise provided by law or third party contractual arrangements.
- A reasonable response to your request for services customarily rendered by the facility, and consistent with your treatment.
- To expect that the Facility will provide information for continuing health care requirements following discharge and the means for meeting them.
- Upon patient request, examine and receive a detailed explanation of your bill including an itemized bill for services received, regardless of sources of payment.
- Know the facility’s rules and regulations that apply to your conduct as a patient.
- To expect emergency procedures to be implemented without unnecessary delay.
- To expect good management techniques to be implemented within the Facility. These techniques shall make effective use of the time of the patient and avoid the personal discomfort of the patient.
- Be advised of the facility grievance process. The investigation of all grievances made by a patient, the patient’s representative or surrogate regarding treatment of care that is (or fails to be) furnished. Notification of the grievance process includes: who to contact to file a grievance, and that the patient, the patient’s representative or surrogate will be provided with a written notice of the grievance determination that contains the name of the contact person, the steps taken on his or her behalf to investigate the grievance, the results of the grievance, and the grievance completion date.
- Complaint or criticisms will not serve to compromise future access to care at this facility. Staff will gladly advise you of procedures for registering complaints or to voice grievances including but not limited to grievances regarding treatment or care that is (or fails to be) furnished.
- Access and copy information in the medical record at any time during or after the course of treatment. If patient is incompetent, the record will be made available to his/her representative and/or surrogate.
- Expect to be cared for in a safe setting regarding: patient environmental safety, infection control, security, and freedom from abuse or harassment.
- Receive care free of restraints, unless medically reasonable issues have been accessed and pose a greater health risk without restraints.
- Participate in the development, implementation, and revision of his/her care plan.
Complaints may be directed to the following Facility Contact: Orthopaedic Surgery Center at Bryn Mawr Hospital, Attn: Administrator, 135 South Bryn Mawr Avenue, Bryn Mawr, PA, 19010 or call 610.229.9600.
Complaints may be directed to the following State Agency: Pennsylvania Department of Health Quality Assurance Complaint Hotline, 1.800.254.5164 or by letter: Division of Acute & Ambulatory Care, Room 532 Health & Welfare Building, Attn: Director, 625 Forster Street, Harrisburg, PA 17120 or online apps.health.pa.gov/dohforms/FacilityComplaint.aspx
Website for the Medicare Beneficiary Ombudsman: medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html