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Paoli Hospital named to third-annual hospital rankings for exceptional consumer loyalty

Paoli Hospital August 28, 2020 News Releases

Paoli Hospital, part of Main Line Health, was named to the third-annual NRC Health Top 100 Consumer Loyalty list, the first and only loyalty-based hospital rankings that recognize the top U.S. health care organizations for earning exceptional loyalty ratings from their patient populations.

Paoli Hospital was selected based on results from NRC Health’s Market Insights survey, the largest database of health care consumer responses in the country. From April 2019 to March 2020, NRC Health surveyed more than 310,000 households in the contiguous U.S. to measure consumer engagement with community health care brands. The winning organizations on the 2020 Consumer Loyalty list achieved remarkably high scores on NRC Health’s Loyalty Index, a composite of seven different critical aspects of consumer loyalty, including Access, Engagement, Experience, and Net Promoter Score. 

“Paoli Hospital and the other hospitals recognized in this year’s Consumer Loyalty Awards are at the forefront of delivering patient-centric care, which is more important than ever in this new normal in healthcare,” said Helen Hrdy, Chief Growth Officer at NRC Health. “We are proud to recognize these industry-leading organizations and the commitments they hold to their patients and improving the complete care journey now and moving forward.”

For nearly four decades, NRC Health has helped health care organizations illuminate and improve the moments that matter most to patients, residents, physicians, nurses, and staff.

“This recognition is a testament to our staff’s dedication to our patients,” says Jim Paradis, President, Paoli Hospital. “To be recognized as one of the top hospitals in the nation for patient loyalty highlights our patient-centered approach to care.”

Winning organizations were publicly announced on Monday, August 24 during the virtual 26th Annual NRC Health Symposium. A complete list of winners can be found on the NRC website.

About Main Line Health

Founded in 1985,Main Line Health is a not-for-profit health system serving portions of Philadelphia and its western suburbs. Main Line Health’s commitment—to deliver advanced medicine to treat and cure disease while also playing an important role in prevention and disease management as well as training physicians and other health care providers—reflects our intent to keep our community and ourselves well ahead. A team of more than 10,000 employees and 2,000 physicians care for patients throughout the Main Line Health system.

At Main Line Health’s core are four of the region’s most respected acute care hospitals—Lankenau Medical Center, Bryn Mawr Hospital, Paoli Hospital and Riddle Hospital—as well as one of the nation’s recognized facilities for rehabilitative medicine, Bryn Mawr Rehabilitation Hospital.

Main Line Health also includes Mirmont Treatment Center for drug and alcohol recovery; Main Line Health HomeCare & Hospice, which includes skilled home health care, hospice and home infusion services; Main Line Health Centers, primary and specialty care, lab and radiology, and other outpatient services located in Broomall, Collegeville, Concordville, Exton, King of Prussia and Newtown Square; Lankenau Institute for Medical Research, a biomedical research organization; and Main Line HealthCare,one of the region’s largest multispecialty physician networks.

Main Line Health is the recipient of numerous awards for quality care and service, including System Magnet® designation, the nation’s highest distinction for nursing excellence and the Mid-Atlantic Alliance for Performance Excellence (MAAPE) Excellence Award. Main Line Health is committed to creating an environment of diversity, respect and inclusion and has proudly embraced the American Hospital Association’s #123forEquity Pledge to Act to eliminate disparities in care. We are dedicated to advancing patient-centered care, education and research to help our community stay healthy.

About Paoli Hospital

Paoli Hospital, a member of Main Line Health, is a 231-bed, not-for-profit acute care hospital and Regional Trauma Center with outpatient facilities in Exton and Collegeville. Paoli has been ranked by U.S. News & World Report as high performing in the following areas: abdominal aortic aneurysm repair, geriatrics, knee replacement, orthopaedics, pulmonology and urology. Paoli is a multi-year recipient of the Premier “Award for Quality” and Truven Health Analytics’ 100 Top Hospitals® for providing superior patient care, and has earned Magnet® designation for the third time for its superior nursing staff.