Paoli Hospital named to third-annual hospital rankings for exceptional consumer loyalty
Paoli Hospital was selected based on results from NRC Health’s Market Insights survey, the largest database of health care consumer responses in the country. From April 2019 to March 2020, NRC Health surveyed more than 310,000 households in the contiguous U.S. to measure consumer engagement with community health care brands. The winning organizations on the 2020 Consumer Loyalty list achieved remarkably high scores on NRC Health’s Loyalty Index, a composite of seven different critical aspects of consumer loyalty, including Access, Engagement, Experience, and Net Promoter Score.
“Paoli Hospital and the other hospitals recognized in this year’s Consumer Loyalty Awards are at the forefront of delivering patient-centric care, which is more important than ever in this new normal in healthcare,” said Helen Hrdy, Chief Growth Officer at NRC Health. “We are proud to recognize these industry-leading organizations and the commitments they hold to their patients and improving the complete care journey now and moving forward.”
For nearly four decades, NRC Health has helped health care organizations illuminate and improve the moments that matter most to patients, residents, physicians, nurses, and staff.
“This recognition is a testament to our staff’s dedication to our patients,” says Jim Paradis, President, Paoli Hospital. “To be recognized as one of the top hospitals in the nation for patient loyalty highlights our patient-centered approach to care.”
Winning organizations were publicly announced on Monday, August 24 during the virtual 26th Annual NRC Health Symposium. A complete list of winners can be found on the NRC website.
About Main Line Health
Founded in 1985, Main Line Health® is a not-for-profit health system serving the Philadelphia region and beyond. Main Line Health consists of five hospitals, six health centers and over 150 medical practice locations. The System has more than 14,000 employees and over 2,100 employed and independent physicians and advanced practice providers.
At its core are four of the region's most respected acute care hospitals — Lankenau Medical Center, Bryn Mawr Hospital, Paoli Hospital and Riddle Hospital — as well as one of the nation's premier facilities for rehabilitative medicine, Bryn Mawr Rehab Hospital. Main Line Health also includes Mirmont Treatment Center for drug and alcohol recovery; Main Line Health HomeCare & Hospice, providing skilled home healthcare, hospice and home infusion services; Main Line Health Centers, primary and specialty care, lab and radiology and other outpatient services located in Broomall, Collegeville, Concordville, Exton, King of Prussia and Newtown Square; and Lankenau Institute for Medical Research, a biomedical research organization.
Main Line Health's medical staff benefits from a collaborative relationship including independent physicians, community healthcare professionals and hospital-based experts from Main Line HealthCare, the employed multi-specialty physician network of Main Line Health.
Main Line Health collaborates with top experts to deliver exceptional specialty care. Through our affiliation with the Children's Hospital of Philadelphia, doctors and advanced practice providers care for pediatric patients at select Main Line Health locations, including the neonatal intensive care units at Main Line Health's four acute care hospitals, as well as Bryn Mawr Hospital's Inpatient Pediatric Unit and Emergency Department. Jefferson Health neurosurgeons and neurointerventionalists provide 24/7 specialized care, including neurointervention and lifesaving stroke care, and trauma surgeons provide critical care to our patients. Through our affiliation with Sheppard Pratt — a nonprofit provider of mental health services, substance use, developmental disability and other comprehensive behavioral health support — patients receive compassionate care in a welcoming environment.
For more information, visit mainlinehealth.org and connect with us on social media:
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About Paoli Hospital
Founded in 1913, Paoli Hospital is recognized for its exceptional medical and surgical services, advanced technology and personalized approach to care. We offer a wide range of services, including orthopaedics, maternity care, cardiovascular, cancer care and Chester County's only trauma center. Neonatologists from Children's Hospital of Philadelphia provide specialized newborn and neonatal intensive care in our Level II NICU. Main Line Health's affiliation with Jefferson Health enables a neurointervention center for advanced stroke care at Paoli Hospital. The hospital features an award-winning Patient Care Pavilion, designed to enhance clinical outcomes, patient safety and the overall experience with private rooms and family accommodations. Consistently recognized for excellence, Paoli Hospital remains a leader in patient-centered care in the region.