Paoli Hospital named to third-annual hospital rankings for exceptional consumer loyalty
Paoli Hospital was selected based on results from NRC Health’s Market Insights survey, the largest database of health care consumer responses in the country. From April 2019 to March 2020, NRC Health surveyed more than 310,000 households in the contiguous U.S. to measure consumer engagement with community health care brands. The winning organizations on the 2020 Consumer Loyalty list achieved remarkably high scores on NRC Health’s Loyalty Index, a composite of seven different critical aspects of consumer loyalty, including Access, Engagement, Experience, and Net Promoter Score.
“Paoli Hospital and the other hospitals recognized in this year’s Consumer Loyalty Awards are at the forefront of delivering patient-centric care, which is more important than ever in this new normal in healthcare,” said Helen Hrdy, Chief Growth Officer at NRC Health. “We are proud to recognize these industry-leading organizations and the commitments they hold to their patients and improving the complete care journey now and moving forward.”
For nearly four decades, NRC Health has helped health care organizations illuminate and improve the moments that matter most to patients, residents, physicians, nurses, and staff.
“This recognition is a testament to our staff’s dedication to our patients,” says Jim Paradis, President, Paoli Hospital. “To be recognized as one of the top hospitals in the nation for patient loyalty highlights our patient-centered approach to care.”
Winning organizations were publicly announced on Monday, August 24 during the virtual 26th Annual NRC Health Symposium. A complete list of winners can be found on the NRC website.
About Main Line Health
Founded in 1985, Main Line Health is a not-for-profit health system serving Philadelphia and its suburbs. Main Line Health's commitment — to deliver safe, high-quality, equitable and affordable care for treating and curing disease, playing an important role in prevention and disease management, as well as training physicians and other health care providers — reflects our intent to be the region's premier choice for clinical care, research, and education. A team of more than 13,000 employees and over 3,500 employed and independent physicians and advanced practice providers care for patients throughout Main Line Health.
At Main Line Health's core are four of the region's most respected acute care hospitals — Lankenau Medical Center, Bryn Mawr Hospital, Paoli Hospital and Riddle Hospital — as well as one of the nation's premier facilities for rehabilitative medicine, Bryn Mawr Rehab Hospital.
Main Line Health also includes Mirmont Treatment Center for drug and alcohol recovery; Main Line Health HomeCare & Hospice, which includes skilled home health care, hospice and home infusion services; Main Line Health Centers, primary and specialty care, lab and radiology, and other outpatient services located in Broomall, Collegeville, Concordville, Exton, King of Prussia and Newtown Square; Lankenau Institute for Medical Research, a biomedical research organization; and Main Line HealthCare, one of the region's largest multispecialty physician networks.
Main Line Health is the recipient of numerous awards for quality care and service, including the prestigious American Hospital Association Quest for Quality Prize, highest tier ratings from the Centers for Medicare & Medicaid Services (CMS) for Overall Hospital Quality and systemwide recognition in the 2023-2024 U.S. News & World Report Best Hospitals rankings. Main Line Health is committed to creating an environment of diversity, respect, equity and inclusion, has proudly received awards in this area and has embraced the American Hospital Association's #123forEquity Pledge to Act to eliminate disparities in care. We are dedicated to advancing patient-centered care, education and research to help patients stay healthy and live their best lives.
For more information, visit mainlinehealth.org and connect with us on social media:
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About Paoli Hospital
Paoli Hospital, part of Main Line Health, is a 249-bed, not-for-profit acute care hospital and Chester County’s only trauma center. Paoli Hospital’s comprehensive services and programs offer a full range of care in maternity, orthopaedics, cardiac, cancer and breast health all aided by dedicated care teams and health care professionals. In collaboration with Jefferson Health Neurosurgery and Tele-Neurocritical Care Services, Paoli Hospital’s Neurointervention Lab brings leading neurointervention care to Chester County and offers the most advanced diagnostics and treatment available for patients experiencing stroke. Paoli Hospital has also received both regional and national recognition for its excellence in providing state-of-the-art, quality care, most notably in the area of patient satisfaction. U.S. News & World Report’s Best Hospitals 2023–2024 rated Paoli Hospital as High Performing in eight commonly occurring conditions and medical procedures and earned a coveted Adult Specialty rating. U.S. News also ranked Paoli Hospital as one of the top 10 hospitals out of nearly 100 in the Philadelphia region and among the top 20 hospitals out of more than 200 in Pennsylvania.