The professionals of Main Line HealthCare (MLHC) are committed to providing exceptional care and taking an active and compassionate interest in the patients and families they serve. Below is a directory of Main Line HealthCare’s key administrators and management staff.

Rick Mankin, MD

Dr. Mankin has an extensive knowledge of complex health care system operations and medical management coupled with his clinical background as a physician and deep understanding of ambulatory care and clinically integrated physician networks. He has more than 20 years of health care leadership experience with clinical and operational management and a strong commitment to quality and patient safety.

Prior to joining Main Line HealthCare in April 2013, Dr. Mankin served for 10 years as chief executive officer and chief medical officer for Temple Physicians, Inc. (TPI), the community-based physician practice arm of Temple University Health System (TUHS). Under Dr. Mankin’s leadership, the physician network grew from a start-up primary care practice to a large, integrated multi-specialty group.

A graduate of Haverford College and Temple University School of Medicine, Dr. Mankin completed his family practice residency at Middlesex Memorial Hospital in Connecticut and served on the Independence Blue Cross Physician Advisory Board and Health Partners Medical Advisory Committee.

Michelle Delp
Vice President

Michelle has been involved in physician practice management for over 15 years, and started with Main Line HealthCare in 1995. During this time she has managed a broad mix of practice specialties. In her role, she is involved in the development of strategic initiatives for the MLHC practices, and she also has oversight of many MLHC departments. Michelle holds an MBA with an emphasis in health care management from the State University of New York at Buffalo. She received her BS in health policy and administration from Penn State University. She completed administrative internships at the Geisinger Medical Center and at Buffalo General Hospital.

Dawn M. Tice, RN, BSN, MS-HA
Division Vice President, Clinical Operations

Dawn returns to Main Line Health after 11 years as Main Line HealthCare’s executive director of practice performance and quality. She was previously director of quality improvement and the patient safety officer for Penn Medicine: clinical care associates and was instrumental in the design and implementation of a robust ambulatory quality strategy that included leading patient-centered practice transformation resulting in 20 NCQA, level 3 patient-centered medical home (PCMH) recognized practices, the implementation of centralized care management, and systemwide adoption of population management.

Prior to her employment at Penn, she was a quality improvement consultant for the Pennsylvania Academy of Family Physician Foundation in Harrisburg, and one of three quality improvement coaches (IPIP) supporting practice transformation for state-wide practices participating in Pennsylvania’s Chronic Care Initiative—led by the Governor’s Office for Health Care Reform. She continued that same work as a quality consultant supporting practice transformation for the nation’s largest physician-led Residency Program Collaborative. Dawn presents nationally on the topics of implementation of patient-centered medical home, the chronic care model, and transitions of care.

Dawn received her formal clinical training as a registered nurse at West Chester University and completed her business degree from Eastern University. Dawn’s experience in collaborating with with health care organizations and industry stakeholders drivers her expertise in the areas of clinical operations, care management and coordination, delivery system redesign using LEAN methodologies, pay-for-performance, implementation of the chronic care model, and patient-centered medical home transformation.

Kimberly Albaugh
Manager, Physician Contracts and Compensation

Kimberly concentrates her expertise on the development and maintenance of physician compensation and employment contracts. Her background also includes preparation of detailed financial statements and associated variance analysis, bi-weekly payroll and trust services. Kimberly holds a Bachelor’s Degree in accounting from Widener University and has over 18 years experience in health care finance.

Talia Aukers
Director, Primary Care Services

Talia has returned to Main Line HealthCare after six years, during which time she worked as the director of physician practices for the Mercy Health System managing primary care as well as specialty practices. She has more than 15 years experience in physician practice management, to include her employment at Indiana University Health Bloomington Hospital, Scott White Hospital in Texas, and University of California San Francisco School of Medicine. Her experiences include strategic planning for growth, expansions, acquisitions, and successions; implementation of "best practice" models; physician recruitment; and implementation of EPM/EMR, as well as patient portal, meaningful use and patient-centered medical home (PCMH) at the practices. Talia earned her Master of Public Health (MPH) degree from Indiana University, Bloomington, Indiana. She also has a Paralegal Certificate from Roosevelt University, Chicago, Illinois.

Armond Benton
Operations Manager, Specialty Services

Armond joined Main Line HealthCare in February 2019 and brings 11 years of experience in surgical and specialty practice management. Prior to accepting his current position, Armond served as a Physician Practice Manager for the Adult Division of General Surgery for the Memorial Healthcare System in South Florida which included surgical specialties such as Bariatric, Colorectal, General surgery and Surgical Oncology.

Prior and during his employment with Memorial Healthcare System, Armond was a member of the Florida National Guard from 2006-2014 and served in Operation: Iraqi Freedom in 2010 as team leader in convoy security.

Armond holds a bachelor’s degree in accounting from Keiser University in Fort Lauderdale, Florida.

Jackie Bertoline
Regional Operations Administrator

Jackie has been involved in physician practice management as well as billing management for 18 years and started at Main Line HealthCare in 2009. Her expertise includes improving front-end processes and standardization of practice procedures, as well as EMR/EPM implementation. Jackie holds a Bachelor’s Degree in business and finance from Mount Saint Mary’s University.

Kyle Brown, MSN, RN
Director, Quality

Kyle joined Main Line HealthCare in 2014 and brings more than 10 years of acute and ambulatory health care experience to our organization. Prior to accepting his current position as the director of quality, Kyle served as the clinical practice manager for primary care services at the Main Line Health Center at Exton Square. He has significant experience in clinical process improvement, patient safety, regulatory compliance, and the patient-centered medical home (PCMH) model of care.

Prior to his employment with Main Line HealthCare, Kyle was on active duty with the United States Navy Nurse Corps. Upon graduation from Officer Development School, he was assigned to the National Naval Medical Center (NNMC) in Bethesda, MD where he worked as a surgical trauma nurse. Following a deployment onboard the USNS Comfort, he returned to NNMC as an emergency department nurse. In 2011, Kyle was assigned to the U.S. Naval Hospital in Naples, Italy where he served as the primary care division officer and the hospital’s public affairs officer.

Kyle completed his BSN at West Chester University, and he holds his Master’s degree in nursing leadership and health care management from the George Washington University in Washington, D.C.

Sue Breen
Budget Manager

Sue holds a Bachelor’s Degree in accounting and is responsible for the administration of the operating, capital, and FTE budgets. She brings over 22 years of experience in health care finance.

Phil DeAngelis
Director, Reimbursement Services

Phil has worked for physician networks, hospitals, and health insurance carriers for the past 18 years. He has directed and managed the Central Business Office (CBO) operations for multiple physician networks in numerous specialties. In his present position, Phil is responsible for the administrative, operational, and financial oversight of reimbursement services for the Main Line HealthCare network. He has consulted with physician groups, health systems, and industry observers on revenue cycle improvement strategies and technologies.

Barbara Ebling, MBA
Divisional Director, Cardiology

Barb has been involved in physician practice management and the cardiovascular service line for the past 20 years and started here at Main Line HealthCare in 2017. She has extensive experience in operation improvement, business development, strategic planning, practice acquisition and financial and operational leadership. She is a Six Sigma green belt. Her primary focus has been managing large groups and creating initiatives to enhance productivity and profitability, while ensuring an excellent patient experience.

Prior to Main Line Health Care, Barb was director of cardiology for Advocate Health Care, based in Chicago, Ill. There she integrated new cardiology practices, negotiated physician contracts, and implemented the electronic medical records. She earned a MBA in Finance from the University of Illinois at Chicago and has a Bachelor of Science degree in Commerce and Engineering from Drexel University.

Michelle Falcone
Regional Operations Administrator

Michelle joined Main Line HealthCare in February 2009 in the human resources department. In September 2014, Michelle decided to take her career in a new direction and accepted the position of regional practice administrator for our hospitalist group. Her knowledge of the organization, health care and human resources serve as a strong foundation as she supports one of the largest hospitalist groups in this region.

Michelle holds a Bachelor’s degree in criminal justice from West Chester University and a Master’s of the Arts in organizational leadership from Immaculata University.

Maria Flannery
Director, Physician Practices/Ambulatory Care Center

Maria joined our team in 1999 and has over 30 years of experience in operations management. Her expertise includes process improvements, increases in productivity, new product development, with a special interest in quality and consumer satisfaction. Maria holds her Bachelor’s and Master’s Degrees. Prior to working in health care, Maria was a director of operations for a Fortune 50 manufacturing company.

Joan Gibson, RN, MSN, NE-BC
System Administrative Director, Neuroscience Services
Ambulatory Director, Main Line HealthCare Specialty Practices

Joan most recently was the director of nursing operations at Bryn Mawr Hospital for the past six years with oversight of the critical care, telemetry, emergency departments, and Cath/EP/neuro labs. In addition she was appointed system administrative director of the neuroscience service line two years ago. She will continue in this system role in addition to working with the neurology and neurosurgery Main Line HealthCare practices.

Joan has held many positions in her nursing career in education, management and in private practice where she developed a Cardiovascular Risk Reduction and Prevention Center as well as an Anticoagulation Clinic. She has spoken nationally and been published on a Collaborative Practice Model for the reduction and prevention of cardiovascular disease.

Joan is a Diploma graduate from Bryn Mawr Hospital, has her Bachelor of Science in Nursing from LaSalle University and an MSN from University of Pennsylvania. She has a Postmasters Certificate in Nursing Administration from Villanova University and most recently completed her recertification as a Nurse Executive (NE-BC).

Gail Harrington
Director, Ambulatory Practice Operations

Gail has worked in hospital and physician practice management for more than 12 years. She has worked in large private and faculty practice models developing strategic plans, recruiting physicians, establishing and opening satellite offices, reviewing practice operations to maximize efficiencies and improve patient, staff and physician satisfaction and engagement.

A registered nurse with a BSN from Eastern University and an MSN from the University of Pennsylvania, Gail has worked in various roles within Main Line Health since 2004. Her current responsibilities are to oversee the physician practices in the women’s health service line across Main Line HealthCare.

Susanne Johnson
Divisional Director, Specialty Practice Operations

Susanne joined the Main Line HealthCare team in October 2016. She is a health care practice operations professional with over 15 years of experience in the health care industry and has held management positions as an assistant vice president for the primary care service line at Virtua in South Jersey and a director of pediatric specialties at St. Christopher’s Hospital for Children in Philadelphia. Prior to working in health care, Susanne was a project director in the financial services industry.

Susanne brings with her a passion for developing processes that lend themselves to creating a positive patient experience and increased staff engagement. She has also enjoyed successes in practice plan development, organizational development, team building and creating various patient care delivery models.

Susanne holds a bachelor’s degree in psychology from Adelphi University in Garden City, New York.

Steve Kirkpatrick
Director of Finance

Steve has 20 years of physician network management experience including finance, strategic development, and operations. Prior to joining Main Line HealthCare in April 2015, Steve served as senior vice president of Fornance Physicians, the multi-specialty group practice of the Montgomery Healthcare System and Einstein Medical Center Montgomery, where he led the development and integration of the Fornance network in central Montgomery County.

Steve is a graduate of the University of Delaware with a BS in accounting and is a certified public accountant.

Nancy J. Kleppinger
System Service Manager, Practice Administrator

Nancy joined our team in 1996 and is responsible for the NextGen application support, training, implementations, support to practice operations, and various other training initiatives throughout the organization. Prior to joining Main Line HealthCare, Nancy worked for a national practice management company for 17 years.

Betty Anne Knowles
Regional Operations Administrator

Betty Anne Knowles joined Main Line HealthCare in 2013. She has been at the forefront of health care change and on the front line of primary care practice transformation for the last decade, working collaboratively to support improvements in patient care, coordination and outcomes. In addition, she helped develop and operationalize non-primary care specialty service lines and integrate new models for sustained care delivery at some of the larges health care practices in the Philadelphia area.

Previously a senior practice administrator at University of Pennsylvania’s Clinical Care Associates, Betty Anne helped lead the organization’s initial approach to patient-centered care, resulting in NCQA level 3 patient-centered medical home (PCMH) recognition. She was chosen as one of the founding members of that system’s "Best Practice Team," a group charged with identifying, piloting, and spreading best-in-medicine practices across the system.

Betty Anne has extensive experience with EMR installation and optimization and was the winner of several quality awards during her tenure at Penn. She was recognized for her work in the Performance Improvement in Action project to improve in-system leakage. She attended Widener University and is completing a degree in Leadership at Villanova University.

Diane McIntyre, CPM
Manager, Procurement and Project Coordination

Diane has been with Main Line HealthCare for over 15 years and developed the purchasing program currently in place for the Corporate Office as well as the physician practices. She has a Bachelor of Arts from Temple University, is certified in her field, and has 19 years of purchasing experience. Prior to joining Main Line HealthCare, Diane was a medical-surgical buyer for Main Line Health, and worked for four years as a buyer for Saint Mary’s Hospital in Langhorne, Pennsylvania.

Eric M. Mendez, PHR
Director, Human Resources

Eric has been with Main Line HealthCare for over 10 years and oversees the human resources function within the organization. Eric has over 15 years of experience in the areas of employee relations, recruitment, compensation and benefits administration, as well as particular expertise in employment law. He provides human resources consultative direction to physician practices and various entities throughout the Main Line Health System. Eric is a certified professional in human resources, and holds a BA degree in industrial psychology from Penn State University.

Daria Nasevich
Divisional Director, Ambulatory Practice Operations

Daria has been involved in physician practice management since 2003 with Cardiovascular Associates of Southeastern PA, as well as Main Line HealthCare with the Lankenau Heart Group, managing the Access Center. Her expertise includes a well-rounded skillset in clinical operations and a strong 16-year nursing background in critical care. Daria has worked at Lankenau Medical Center as well as at a number of academic health systems in Philadelphia. She transitioned from the bedside to ambulatory cardiology, where she spent 14 years in various roles. These roles have included: direct patient care/diagnostic testing, operational analysis, workflow logistics and process development, standardization, management and improvement. Daria joined the PIVOT team in 2016, became certified in EpicCare Ambulatory and Nurse Triage, and along with the PIVOT team successfully completed full circle Epic implementation at Main Line Health in March of 2018.

A graduate of Thomas Jefferson University, Daria received Bachelor of Science degrees in both medical technology and nursing. She received an MHA in 2014, possesses strong clinical, leadership and analytical skills, and is passionate about improving patient care, outcomes and experience, as well as provider satisfaction. To further pursue one of her many interests in population health, she attended the Population Health Academy at Thomas Jefferson University.

Daria has assumed a new role within Main Line HealthCare in primary care as divisional director of ambulatory practice operations for the Lankenau Medical Center-based primary care practices.

John S. Potts, DO, FAAFP
Assistant Chief Medical Information Officer

Dr. Potts joined Main Line HealthCare in April 2018. He is responsible for facilitating the EMR strategy, implementation, optimization and data analytics for users throughout the Main Line HealthCare network. He will also lead EMR integration with the DVACO and population health strategy for Main Line Health. Prior to his work at Main Line HealthCare, Dr. Potts was the associate medical director of clinical informatics for the Clinical Care Associates of the University of Pennsylvania Health System. He also served as their lead physician for practice transformation under CPC+. Dr. Potts practiced family medicine in West Chester for 18 years. Board-certified in family medicine, Dr. Potts earned his medical degree from the Chicago College of Osteopathic Medicine, and completed his family medicine internship and residency at the Philadelphia College of Osteopathic Medicine. He is certified as an Epic Physician Builder, Physician Builder Analytics and Healthy Planet.

Michelle Snyder
Credentialing & Marketing Manager

Michelle has been involved in the health care industry since 1987. She is responsible for the credentialing and re-credentialing process of all providers of care, and supervises marketing projects including market research, market development, advertising and public relations.

Allison Zaborowski
Regional Operations Administrator, Main Line Health Integrative and Functional Medicine Services

Allison joined Main Line Health System in 2015 as a Manager of Strategic and Service Line Planning within Marketing and Business Development, where she was instrumental in developing the Main Line Health Strategic Plan. She has 12 years of combined health care industry and management consulting experience. Her background includes strategic planning and execution, clinical practice development and expansion, and strategic operations—leading complex projects that drive innovation and performance improvement.

Allison holds an MBA from Drexel University’s LeBow College of Business. She graduated from Wharton’s two-year Executive Education Program and received a Post-Baccalaureate Certificate in Business Essentials with an emphasis on entrepreneurship, strategy and innovation. She received her Bachelor of Science degree in Health Policy and Administration and a Minor degree in Economics from The Pennsylvania State University. She completed administrative internships at Geisinger Health System and The Children’s Hospital of Philadelphia.