Thank you for choosing Lankenau Medical Center, where our priority is integrating the finest in patient care, education and research.
Providing a safe environment for patients, staff and the community is integral to our focus of delivering high-quality care. Main Line Health requires visitors to obtain a temporary visitor's badge from our Greeter Service Ambassadors located at the main entrance of our hospitals. A government-issued ID (state ID, driver's license, passport, etc.) is required to receive a visitor's badge.
Our patient guide
We have prepared this patient guide to better acquaint you with Lankenau, our health care procedures, and patient and guest services. We encourage you to read it and to become familiar with your patient rights and responsibilities.
View our patient guide for more information including:
- Telephone directory
- Admission guidelines
- Parking locations
- Services available during your stay
- Cafeteria location and hours
- Safety information
Patients are permitted to have visitors from 8:00am to 7:00pm, as long as it is not disruptive to their healing. Patients are permitted to have two visitors at a time, and visitors are allowed to swap out throughout the day. Children below the age of 12 must be accompanied by an adult.
Visitation is always at the discretion of the patient’s care team. Main Line Health staff will facilitate this to the best of their ability and may need to limit or restrict visitors to protect the health, privacy and safety of the patient. The patient has the right to be made aware of any clinical limitations or restrictions.
Patient advocacy information
Our staff is available to help you and your family with questions or complaints concerning your stay and to explain hospital policies and procedures. Main Line Health encourages you and your family to openly communicate with your physicians, nurses and other caregivers to resolve your questions and concerns. Lankenau Medical Center wants you and your family to feel comfortable raising questions, concerns, complaints or issues.
For assistance, contact the hospital's patient advocate at ext. 2345, or from outside the hospital at 484.476.2345.
Questions, concerns and complaints
To share your concerns, suggestions or experience with any Main Line Health hospital, please contact our Patient Relations Department by calling 484.337.2662. You or your representative can also file by mail by sending your written grievance to Regulatory Department, Gerhard Building, 130 South Bryn Mawr Avenue, Bryn Mawr, PA 19010, fax to 484.337.2013, or email [email protected]. Please note that this fax number is not to be used for medical record requests.