This is an overview of our most important hospital policies for patients and visitors. Complying with these rules keeps Bryn Mawr Rehab Hospital a safe, healthy, and comfortable place for all of our patients and their loved ones.
Your family and visitors are always welcome and are important to your recovery.
Main Line Health and Bryn Mawr Rehab Hospital have an open visitation policy, with no specific visiting hours. However, for your successful rehabilitation as well as your safety and well-being, your clinical team may need to limit the number of visitors and the time of their visits so as not to interfere with your treatment schedule or resting periods.
Your visitors may call ahead to the nurse station to determine the best time for their visits. We ask that there are no more than two visitors are allowed at any one time. Please be considerate of patients in semi-private rooms.
Pets are welcome to visit in the lobby, the patient lounges and outside, as long as pet owners can verify their health and immunization status. Patients and/or family members are responsible for feeding and cleaning up after their pets. Please speak to your nurse before having pets brought to the hospital.
A smoke-free hospital
Bryn Mawr Rehab is a smoke-free facility. While people have the right to smoke in their own homes, all patients at Bryn Mawr Rehab have the right to avoid potentially harmful second-hand smoke while they’re recovering, so there is no smoking in the hospital or on the hospital grounds. This is in line with our basic mission of helping people regain and maintain optimum health.
A non-latex environment
Because some people have allergies to latex, Bryn Mawr Rehab Hospital is a latex-free facility. Latex balloons, which have a powder that gets into the air and can be inhaled by latex-sensitive patients, are not permitted in the hospital or surrounding areas. Mylar balloons are a safe alternative.
Please do not use the bathrooms in patient rooms. They are reserved only for patients in order to protect their health. Public restrooms are located throughout the hospital.
Bryn Mawr Rehab Hospital makes accommodations for the parents and guardians of adolescent patients to stay with their child during the inpatient rehabilitation stay. For more information, contact your care manager.
During your stay, your treatment team may recommend home visits and day passes. All day passes must be requested 72 hours in advance. Day passes are available 12:00 pm to 8:00 pm on Saturdays, Sundays and holidays.
Shorter passes may be necessary based on medical and team decisions.
The following criteria must be met prior to receiving approval for a day pass.
- Physician and team approval are required, along with a physician’s order.
- A patient must be admitted as an inpatient for seven days prior to request.
- Family members must participate in patient therapy, including car transfers and nursing care prior to receiving a say pass.
- Your care manager must check insurance coverage and limitations’ regarding their policy on day passes.
- Patients who receive dysphagia therapy must practice swallowing techniques if the patient will eat any meals outside of the hospital.
- Only two passes per month are allowed per Pennsylvania regulations.
A family member must sign the patient out of the hospital and sign the patient in upon returning to the hospital. If medication is required to be taken during the day pass hours, a prescription will be provided.
Gifts for patient
Visitors should check with the nurse before bringing gifts of food or drink to patients. Patients may have dietary restrictions or specific dietary needs while here; therefore, it is important that you check with your loved one’s nurse before bringing in food or drinks.
Accommodations for relatives and visitors form out of town are available at the Laurels, located on the Bryn Mawr Rehab Hospital campus. Reservations may be made with your care manager.
Use of cellphones and PDAs is prohibited in critical-care areas that are characterized by intensive instrumentation and all patient rooms. These include the clinical areas within the ICU, CCU, CTICU, NICU, OR, cath labs and telemetry units. Use of cellphones and PDAs are acceptable in the following areas:
- Lobby areas
- Visitor waiting areas
- Other public, non-patient areas
Patients and visitors shall abide by the posted acceptable and restricted locations for wireless device use when using wireless communication devices within Main Line Health facilities. Turn off cellphones and PDAs while in restricted patient-care areas. Cellphones left in standby mode still transmit periodically to the nearest cell tower, presenting a risk of electromagnetic interference.
Lost and found
If you lose or find an item, please notify your nurse immediately and we will make every effort to help you find it.
Medication safety program
As part of our hospital’s patient safety initiative, our nursing staff wears red safety vests when administering medications. If you see a nurse wearing a red vest, please refrain from interrupting that staff member.
Fire and disaster drills
For your protection, Bryn Mawr Rehab Hospital conducts fire and disaster drills on a regular basis. If a drill occurs while you are a patient here, please remain in your room and do not become alarmed. Our hospital is a fire-resistant building and the staff is trained in fire protection.
Our commitment to care and your feedback
Bryn Mawr Rehab Hospital is committed to ensuring you receive the highest quality care and excellent service. We take all of your suggestions and concerns seriously. If you have a suggestion, a concern or a complaint at any time during your stay, please let someone know immediately. We hope our staff can assist your quickly and to your satisfaction.
If a resolution does not meet your satisfaction, please let your care manager know. You can reach your care manager by dialing 5510 on your hospital phone. If you are still unable to resolve an issue, please contact our hospital administration department by dialing 5420. If you are calling after hours or on a weekend, dial ext. 5693 from any hospital phone or 484.596.5693 from an outside phone to reach the supervisor on duty.
You also may file a grievance if your concerns or complaints remain unsolved. To file a grievance or complaint, please call our quality department at ext. 5619 form any hospital phone or call 484.596.5619 from an outside phone.
Other questions or concerns about organization quality, quality of care and the safety of the care environment, may be taken to the Pennsylvania Department of Health or the Joint Commission.
- Pennsylvania Department of Health Acute & Ambulatory Care Services, P.O. Box 90, Harrisburg, PA 17108
- The Joint Commission Office of Quality and Patient Safety, One Renaissance Boulevard, Oakbrook Terrace, IL 60181 – 1.800.944.6610 – firstname.lastname@example.org
- U.S. Department of Health & Human Services, Office of Civil Rights, 150 South Independence Mall West, Suite 372, Public Ledger Building, Philadelphia, PA 19106-9111
Statement of accreditation and mission
Bryn Mawr Rehabilitation Hospital is licensed by the Department of Health of the Commonwealth of Pennsylvania and accredited by the Joint Commission.
Main Line Health’s mission is to provide a comprehensive range of safe, high-quality health services, complemented by related educational and research activities that meet health care needs and improve the quality of life in the communities we serve.
Bryn Mawr Rehab Hospital is dedicated to serving individuals and their families whose lives can be enhanced through physical or cognitive rehabilitation. We continually strive for excellence by providing care and services valued by those we serve and by contributing to the community through education, research and prevention of disability.