Bryn Mawr Rehab Hospital is a comfortable place not just for patients, but for their loved ones too. We help ease the transition to life after discharge with a range of convenient, home-like amenities.
All hospital visitors can purchase breakfast, lunch, snacks and dinner daily in our cafeteria. They are invited to eat in the cafeteria or bring food items to the patients’ rooms. Vending machines, located next to the cafeteria, are also available 24 hours a day.
Breakfast: 7:30–10:30 am
Lunch: 11:15 am–1:40 pm
Snack: 3:00–4:30 pm
Dinner: 5:00–6:30 pm
Nourishing, well-balanced meals are an important part of your rehabilitation. We make every effort to provide nutritious meals that are prepared according to your special needs.
Meals are served three times daily. Breakfast is served in your room. A menu will be provided to order your meals for the next day. Please mark your menu so it will be ready for pickup. If you are on a special diet prescribed by a doctor, you will receive menus tailored to your specific needs. If you have difficulty selecting from the menu, a member of our dietary staff will be happy to help you. For assistance, you can all ext. 5496.
The Patient Dining Room, on the first floor of the hospital, is open for lunch and dinner and is available to patients who are independently able to feed themselves. You can make arrangements with your nurse to have your lunch or dinner delivered to the Patient Dining Room.
Vending machines offering beverages and snacks are located in the Vending Room next to the cafeteria. They are available 24 hours a day, seven days a week.
Room assignments are based on medical and equipment needs, infection control, and roommate compatibility. While private rooms are limited and assigned based on medical necessity, we make every attempt to ensure your comfort and privacy. Occasionally, your room may need to be changed due to your medical needs and those of other patients.
Your room will have a communication board that contains important information for you and your family regarding your ability to perform certain tasks, such as transfers and ambulation. Other signage in your room or on your unit may alert the staff to your special needs or to schedules.
We encourage you to bring in personal items and photos to make your room more homelike. Some rooms have greeting card holders and/or tackable surfaces for this purpose.
Your hospital bed
Hospital beds are electrically operated, and your nurse or patient care technician will show you how to work your bed properly. Your hospital bed is probably higher and narrower than your bed at home and may have an alarm. Bedside rails are for your protection. They may be raised at night or during the day if you’re resting, recovering from surgery or taking certain medications.
Clinical alarm safety
Alarms play a critical role in your care. During your stay, equipment that provides monitoring capability may be used. Alarms must be audible in order to alert your care ream of any changes in your condition. We ask that you and your family/visitors remember the four A’s of alarm safety:
Advocate – Family members can advocate for their loved ones by providing an extra set of eyes.
Active – Alarms must remain active at all times. Patients and families should not attempt to silence, turn down the volume, remove or adjust alarms/equipment themselves.
Ask – Patients and family should ask nurses and doctors to explain what monitors are being used for, what types of alarms could signal and which alarms they should be concerned about.
Alert – Families should be alert to their loved one’s condition and focus attention on them and how they are feeling.
During the night
Please stay in bed after you have been prepared for the night. Strange surroundings and sleeping medication may create a hazard if you get out of bed. For assistance during the night, use your call button.
All rooms in the hospital are centrally heated and air-conditioned. If your room temperature is not comfortable, please notify the nursing staff.
Patient rooms are cleaned and sanitized daily by our environmental services staff. In addition, every effort is made to make sure you are comfortable and that everything in your room is in proper working order. If you experience any problems with your room or the equipment in it (e.g., lights, TV, shower, air-conditioner, bed), please call our EVS department at ext. 5470 and a customer service representative will arrange to have the problem corrected.
Calling for assistance
A button to call your nurse is located at your bedside and in your bathroom. When you press the button, the nursing station is alerted that your need assistance, and a light flashes on above your door. A staff member will respond to your signal as soon as possible.
You are responsible for your own laundry while you are a patient here. A washer and dryer, along with detergent, are available on each unit for use during your stay. Please label all of your clothing.
Telephones are provided in each room. As a courtesy to other patients, we ask that you receive calls between 7:30 a.m. and 9:30 p.m. Local telephone service is provided free of charge. Calls can be made by dialing 9 + the area code and the number. Long-distance and toll calls can be made collect or charged to a calling card.
TV/portable media players
Television service is available in all patient rooms and some public areas. A Channel listing will be provided to all patients upon admission, and is available on channel 2.
Portable media players and similar devices are allowed in patient rooms, but headphones should be used, or volume kept on low as a courtesy to other patients. Patients watching TV or listening to music after 11:00 pm must use headphones.
The Maintenance Department, at extension 5683, can help with any TV problems.
Wireless internet and computers
Wireless Internet access is available throughout the hospital to help patients, family, friends and co-workers keep in touch via a personal laptop computer. Patients with questions about telephone, TV, radio, computer or Internet should speak with their nurse or care manager.
We request that you contact our maintenance department at ext. 5683 if you wish to use personal appliances, including radios, tape recorders, electric shavers, augmentative communication or environmental control units, and laptop computers. Out maintenance staff will inspect your personal appliances prior to use. Any appliance or device that incorporates a heating element is prohibited. Out nursing units are equipped with hair dryers that have been approved for fire safety.
Mail is delivered to patients’ rooms daily. Friends and family writing to a Bryn Mawr Rehab patient should address mail with the patient’s full name and room number as well as our complete address:
Bryn Mawr Rehab Hospital, 414 Paoli Pike, Malvern, PA 19355-3300
Patients can leave outgoing mail at the nurse’s station in their unit. Following discharge, any patient mail arriving at Bryn Mawr Rehab will be forwarded to the home address.
To feel your best, you want to look your best. We offer hair care services by licensed professionals on a fee-for-service basis. Patients can ask their nurse or unit coordinator for more information.
Notary Public services are available at no charge for patients. Care managers or unit coordinators can arrange for notary services.
Independent living unit (ILU)
Our four-room, homelike ILU is arranged like an apartment so you can become acclimated to living at home. With the recommendation of your patient care team, you and your family may stay overnight in the ILU to help develop and re-establish a routine. Your occupational therapist can provide more information about the ILU.
Bryn Mawr gift shop
Our gift shop is located at the hospital’s main entrance. A wide variety of gift and convenience items is available there, including jewelry, greeting cards, candy, toiletries and seasonal items. For hours and more information, patients and visitors can dial the gift shop at 484.596.5735.
CarePages are an innovative way for patients, friends and family to stay connected over the Internet during the rehabilitation process.
CarePages are private, personalized web pages that allow patients and their loved ones to stay in touch before, during and after a hospitalization. CarePages are free to patients at each Main Line Health hospital—Lankenau Medical Center, Bryn Mawr, Paoli, Riddle, Bryn Mawr Rehab and HomeCare & Hospice—and comply with all patient privacy regulations. The free CarePages service allows users to set up a unique web page/online journal where they can:
- Post and receive news updates
- Post and receive messages from loved ones anywhere in the world
- Share information about how to reach the patient by phone or mail, and facility visiting hours
- Post photo galleries
Pastoral and spiritual care
Patients who want to see a member of the clergy during their stay can contact the Chaplaincy Line at 484.596.5736.
Those who want to attend religious services can refer to the schedule of non-denominational Sunday services provided upon admission.
A Catholic Eucharistic minister is available on Fridays, and Catholic services are held monthly.
A Meditation Room, located on the first floor of the hospital, is open to patients, family and clergy for quiet reflection and other spiritual needs.
At Bryn Mawr Rehab, we want all of our patients to be able to fully communicate their preferences and needs. Patients can contact their care manager for access to an interpreter.
For the hearing impaired
Stratus Remote Video Interpretation provides certified American Sign Language interpreters for your use. To use a video device to connect to an interpreter via the Stratus video connection, please notify your nurse. Amplified handsets and telecommunications devices for the deaf (TDD) are available for your use. If you want to use any of these devices, please inform your nurse.
Because the presence of loved ones is important to recovery, free on-site accommodations at The Laurels Family Center are available for out-of-town relatives and visitors of Bryn Mawr Rehab patients. For more information or to make a reservation, families can work with their care manager.
Amenities for guests of The Laurels include:
- Ten newly decorated and renovated guest rooms
- Private bath in each room
- Two spacious common areas with a TV, reading and activity center
- Two large kitchenettes and dining areas
- Free wireless Internet
- Free cable TV
- Outdoor patio area
For more information or to make a reservation for The Laurels, please contact Care Management Services at 484.596.5510.
We also offer families a place to relax, play games (bring your own games or play the ones we have), watch movies (bring your own DVDs), read or take a break while your loved one is in therapy. The Bryn Mawr Rehab Hospital Family Lounge, funded by Ronald McDonald House Charities of the Philadelphia Region, Inc., is open to patients and their families daily from 9 am–9 pm. In consideration for recovering patients and other families who are visiting, we respectfully request that children are supervised by an adult at all times when they are in the lounge.
If interested in hosting a private family party in the lounge, please contact the Care Manager Department at 484.596.5510 to reserve the space and arrange for table and chair set-up as needed. Food can be brought in for these special occasions, or you can arrange for catering by contacting the Dietary Department.
Did you catch a star today? Our Star Line employee recognition program allows patients to recognize the outstanding efforts of our employees. Patients can identify employees who go above and beyond their usual duties through our star program. The employees are recognized and honored with a Star Card presented to them by their manager. If you would like to honor an employee for his or her outstanding work, call our Star Line at ext. 7827.