Multi-factor authentication registration (formally known as PhoneFactor)

In our continuing efforts to enhance the security of critical data, Main Line Health has introduced a two-factor authentication to Employee Self Service when accessed from outside the MLH network. Access to Employee Self Service through the intranet while at work will remain unchanged.

All external access to Employee Self Service will now require the use of our existing two-factor authentication tool: PhoneFactor. At that time, when you access Employee Self Service remotely, PhoneFactor will automatically contact you via an interaction with an app on your smartphone or tablet or with a phone call. Once that step is completed, you will have access to logon to Employee Self Service. Please refer to the attachments below for instruction in setting up your Multi-Factor Authentication Registration.

Initial registration process instructions

Preferred option using Microsoft Authentication App

There are two ways to register for Multi-Factor Authentication. The preferred method is to register using the Microsoft Authenticator app on an Apple iOS or Android device so that the system will send a notification to your device for authentication. Please note: this does require iOS 7 or Android 4.0 or newer. If you do not have access to a Smartphone please see Appendix A to register your phone number so that the system will call you for authentication.

  1. Download the Microsoft Authenticator app from the app store.
    1. iOS – iPhone/iPad (search for Microsoft Authenticator)
    2. Android (search for Microsoft Authenticator)
  2. On your computer, open Internet Explorer and browse to https://selfhelp.mlhs.org/multifactorauth/
  3. Enter your MLH Network ID and Network Password and click Log In.
    Please contact the Help Desk at 484.596.HELP(4357) if you need your ID and Password.
  4. Under Method Select Mobile App and then click Generate Activation Code.
  5. Launch the app from your mobile device and tap + enter the code and URL and tap Activate or tap Scan Barcode and scan the QR code on your computer screen.
    ***Note: On an Android Device the button may be labeled Scan QR code and you may be asked to download an application
  6. Click Authenticate Me Now.
    iOS Only: In order to use the Microsoft/Multi- Factor app, the user must enable push notifications for their device. From the home screen, tap settings and then notifications. Tap the Microsoft/Multi-Factor app and enable banner settings. Also, ensure Show on Lock Screen is on.
  7. On your mobile device tap Authenticate. After tapping authenticate, you will see Main Line Health displayed on your device.
  8. Complete the security questions and click Continue. (Note: you can choose from a variety of questions.)
  9. The registration process is complete. You can update your information at anytime by accessing this website.

Registration process using Phone Authentication

  1. On your computer, open Internet Explorer and browse to https://selfhelp.mlhs.org/multifactorauth/
  2. Enter your MLH Network ID and Network Password and click Log In.
    Please contact the Help Desk at 484.596.HELP(4357) if you need your ID and Password.
  3. Under Method Select Phone Call.
  4. Enter the Primary and Backup phone numbers that you will use to authenticate and then click Call Me Now to Authenticate.
  5. When your phone rings, answer it and press # to authenticate.
  6. Complete the security questions and click Continue. (Note: you can choose from a variety of questions.)
  7. The registration process is complete. You can update your information at anytime by accessing this website.