Patient Advocacy
At Main Line Health, we are dedicated to providing an excellent patient experience at every point of care. The Office of Patient Experience leads this effort by promoting high-quality, compassionate care that reflects the organization’s mission, values and commitment to the communities we serve.
Contact the Office of Patient Experience
Providing feedback about your care experience helps us improve the quality of care and service we provide across Main Line Health. To share concerns, suggestions or information about your experience, please contact the appropriate location below or email us at Patient_Advocate@mlhs.org.
- Lankenau Medical Center: 484.476.2345
- Bryn Mawr Hospital: 484.337.3075
- Paoli Hospital: 484.565.1090
- Riddle Hospital: 484.227.3210
- Bryn Mawr Rehab Hospital: 484.596.5744
- HomeCare & Hospice: 484.580.1557
- Main Line HealthCare: Patient_Advocate@mlhs.org
What is a patient advocate?
Patient advocates — also known as patient navigators — play a vital role in supporting patients and their families throughout their healthcare journey. At Main Line Health, our patient advocacy team provides compassionate guidance, emotional support and valuable resources to help patients navigate the complexities of the healthcare system.
Patient advocates work to ensure that patients, families and staff understand and follow best practices while promoting open communication, respectful care and resolution of concerns. Their support includes:
- Providing emotional support to patients and their loved ones during times of stress or uncertainty
- Facilitating meetings between patients, families and healthcare providers to address questions or resolve issues
- Listening and responding to concerns by identifying solutions to complaints or grievances
- Delivering patient feedback to leadership to improve the overall patient and family experience
- Offering guidance and information about available services and resources, including:
- Social work and case management
- Spiritual and pastoral care
- Advance directives and medical power of attorney
- Financial counseling and billing questions
- Community-based support resources
Patient advocates also help patients and visitors understand hospital and provider policies, as well as their rights and responsibilities. Their goal is to ensure every patient feels heard, supported and respected during their time with us.