Main Line Health and UnitedHealthcare Reach Agreement in Principle

Your access to care is protected

Main Line Health and UnitedHealthcare have reached an agreement in principle and expect to finalize terms shortly. Our current contract is being extended to allow time for that process to be completed. In the meantime, nothing changes. Your access to Main Line Health hospitals, physicians and specialists remains fully in-network.

What this means for you

• No changes to your coverage: UnitedHealthcare members remain fully in-network at all Main Line Health facilities.
• No disruption in treatment: Ongoing care and scheduled procedures will continue as planned.
• No action required: You do not need to do anything. We will share a final update once the agreement is fully executed.

Why this matters

This agreement is a win for patients, families and employers across southeastern Pennsylvania. It ensures:

• Continued access to high-quality, affordable and local care.
• Fair reimbursement that reflects the true cost and complexity of modern healthcare.
• Reduction in administrative barriers — including prior authorization delays and claim denials — that can slow or disrupt care.
• Strengthened investment in our people, facilities and technology to meet the region's growing needs.

Our commitment to you

At Main Line Health, our mission has always been clear: to serve our community with compassion, excellence and respect. We are grateful for your patience and support throughout this process, and we remain deeply committed to protecting your access to the care you deserve.

Questions?

Continue to visit this page or call 610.400.1895. 

FAQs

Q: What is the update on Main Line Health's negotiations with UnitedHealthcare?

A: Main Line Health and UnitedHealthcare have reached an agreement in principle and expect to finalize terms shortly. Our current contract is being extended to allow time for that process to be completed. In the meantime, nothing changes — patients covered by UnitedHealthcare can continue receiving care at Main Line Health as usual, without disruption.

Q: When did this agreement take effect?

A: Our current contract has been extended while final terms are completed. We expect to have a fully executed agreement shortly and will share an update when that process is complete. Patients will experience no interruption to their in-network access.

Q: What does this mean for patients?

A: Patients don't need to take any action. You can continue to see your Main Line Health clinicians, schedule appointments, and receive care exactly as before. There are no changes to your in-network status or benefits.

Q: Which UnitedHealthcare plans are included?

A: The agreement covers UnitedHealthcare commercial (employer-sponsored and ACA Marketplace) and Medicare Advantage plans. Main Line Health has not historically participated in United's Medicaid plans.

Q: Which Main Line Health facilities are in-network?

A: All Main Line Health entities are included: Lankenau Medical Center, Bryn Mawr Hospital, Paoli Hospital, Riddle Hospital, Bryn Mawr Rehab Hospital, Main Line HealthCare and all ancillary services.

Q: What changed under the new agreement?

A: The new agreement brings UnitedHealthcare's reimbursement rates more in line with the true cost and complexity of care provided by Main Line Health. It also addresses administrative barriers — including prior authorization requirements, claim denials and excessive audit activity — that have created unnecessary friction for patients and care teams.

Q: What about patients receiving ongoing treatment?

A: Patients managing chronic conditions, recovering from surgery or in the middle of a course of treatment can continue care with their Main Line Health clinicians without interruption.

Q: Where can I get more information?

A: Continue to visit this page or call 610.400.1895.