Blackbaud Ransomware Incident Affects Main Line Health Donor Database
On July 16, 2020, Blackbaud informed us that Blackbaud discovered that an unauthorized individual had gained access to Blackbaud’s systems between February 7 and May 20, 2020. Blackbaud further advised that the unauthorized individual may have acquired a backup of the database that manages the donor information. We immediately took steps to understand the extent of the incident and the data involved.
The incident did not affect all of our patient information nor all of our donor files; rather it affected the Research Point donor/fundraising database at Blackbaud. Blackbaud informed us that the donor database that was accessed by the unauthorized individual consisted of some or all of the patient donors or prospective donors’ names, ages, genders, dates of birth, medical record numbers, date(s) of treatment, department(s) of service and treating physicians.
Blackbaud advised that Social Security numbers and bank and credit card account numbers were not in the Main Line Health file and therefore were not involved in the incident. The incident did not involve any access to our medical systems or electronic health records. We have established a dedicated call center to answer any questions about this incident, at 1-888-920-0360 Monday through Friday, at 8:00 a.m. to 5:30 p.m. Central Time (excluding major U.S. holidays). We recommend that you review any statements you receive from health care providers. If services appear that you did not receive, you should promptly contact the provider.
We are continuing to explore all options going forward to avoid this from occurring in the future, including revisiting our relationship with Blackbaud, and reviewing the scope and protections for information stored with third-party vendors.
About Main Line Health
Main Line Health® is a not-for-profit health system serving the greater Philadelphia region. The System comprises five hospitals, seven health centers, more than 160 outpatient and physician practice locations, over 14,500 employees and more than 2,200 employed and independent physicians and advanced practice providers.
Founded in 1985, Main Line Health includes four of the region’s most respected acute care hospitals — Lankenau Medical Center, Bryn Mawr Hospital, Paoli Hospital and Riddle Hospital — as well as Bryn Mawr Rehab Hospital, one of the nation’s premier facilities for rehabilitative medicine. The System also includes Mirmont Treatment Center, which provides treatment and support for substance use disorders; Main Line Health HomeCare & Hospice; Main Line HealthCare, its employed multispecialty physician network; Lankenau Institute for Medical Research, a leading biomedical research organization; and Main Line Health Centers offering primary and specialty care, lab, radiology and other outpatient services in Broomall, Collegeville, Concordville, Devon, Exton, King of Prussia and Newtown Square.
Main Line Health brings together physicians, advanced practice providers, nurses, researchers and other healthcare professionals across a broad network of inpatient, outpatient, home-based and community-based services. Through this integrated approach, the System delivers high-quality, comprehensive care across the continuum — from primary care and preventive services to complex specialty, surgical, trauma, emergency, rehabilitative, behavioral health, home care and hospice services — with a focus on making care accessible in the communities where people live and work.
Main Line Health also collaborates with leading clinical partners to expand access to specialized care. Through its affiliation with Children's Hospital of Philadelphia, pediatric care is provided at select Main Line Health locations, including neonatal intensive care units at its acute care hospitals and Bryn Mawr Hospital’s Inpatient Pediatric Unit and Emergency Department. Jefferson Health neurosurgeons and neurointerventionalists also provide 24/7 specialized care, including neurointervention and lifesaving stroke care.