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Blackbaud Ransomware Incident Affects Main Line Health Donor Database

August 24, 2020 News Releases

Main Line Health announced today that it is mailing letters to its donors advising them of a data security incident that occurred at one of its vendors, Blackbaud, Inc. (“Blackbaud”). Blackbaud provides cloud-based and data solutions related to Main Line Health’s fundraising. Main Line Health began mailing letters on August 21, 2020. The affected database includes information about donors, potential donors, patients who our Development Department believes may want to support its health care mission, and others in the community with whom we have relationships.

On July 16, 2020, Blackbaud informed us that Blackbaud discovered that an unauthorized individual had gained access to Blackbaud’s systems between February 7 and May 20, 2020. Blackbaud further advised that the unauthorized individual may have acquired a backup of the database that manages the donor information. We immediately took steps to understand the extent of the incident and the data involved. 

The incident did not affect all of our patient information nor all of our donor files; rather it affected the Research Point donor/fundraising database at Blackbaud. Blackbaud informed us that the donor database that was accessed by the unauthorized individual consisted of some or all of the patient donors or prospective donors’ names, ages, genders, dates of birth, medical record numbers, date(s) of treatment, department(s) of service and treating physicians. 

Blackbaud advised that Social Security numbers and bank and credit card account numbers were not in the Main Line Health file and therefore were not involved in the incident. The incident did not involve any access to our medical systems or electronic health records. We have established a dedicated call center to answer any questions about this incident, at 1-888-920-0360 Monday through Friday, at 8:00 a.m. to 5:30 p.m. Central Time (excluding major U.S. holidays). We recommend that you review any statements you receive from health care providers. If services appear that you did not receive, you should promptly contact the provider.

We are continuing to explore all options going forward to avoid this from occurring in the future, including revisiting our relationship with Blackbaud, and reviewing the scope and protections for information stored with third-party vendors.

About Main Line Health

Founded in 1985,Main Line Health is a not-for-profit health system serving portions of Philadelphia and its western suburbs. Main Line Health’s commitment—to deliver advanced medicine to treat and cure disease while also playing an important role in prevention and disease management as well as training physicians and other health care providers—reflects our intent to keep our community and ourselves well ahead. A team of more than 10,000 employees and 2,000 physicians care for patients throughout the Main Line Health system.

At Main Line Health’s core are four of the region’s most respected acute care hospitals—Lankenau Medical Center, Bryn Mawr Hospital, Paoli Hospital and Riddle Hospital—as well as one of the nation’s recognized facilities for rehabilitative medicine, Bryn Mawr Rehabilitation Hospital.

Main Line Health also includes Mirmont Treatment Center for drug and alcohol recovery; Main Line Health HomeCare & Hospice, which includes skilled home health care, hospice and home infusion services; Main Line Health Centers, primary and specialty care, lab and radiology, and other outpatient services located in Broomall, Collegeville, Concordville, Exton, King of Prussia and Newtown Square; Lankenau Institute for Medical Research, a biomedical research organization; and Main Line HealthCare,one of the region’s largest multispecialty physician networks.

Main Line Health is the recipient of numerous awards for quality care and service, including System Magnet® designation, the nation’s highest distinction for nursing excellence and the Mid-Atlantic Alliance for Performance Excellence (MAAPE) Excellence Award. Main Line Health is committed to creating an environment of diversity, respect and inclusion and has proudly embraced the American Hospital Association’s #123forEquity Pledge to Act to eliminate disparities in care. We are dedicated to advancing patient-centered care, education and research to help our community stay healthy.