Main Line Health is dedicated to making our hospitals the safest place for patients to receive care. As a result, we’ve created a Condition H line—the “H” stands for help—for patients, family or visitors to call for immediate medical help. When the call is placed, it immediately alerts the nursing supervisor who will quickly check the patient’s condition and provide help, as needed, before there is a medical emergency.

You can call Condition H if:

  • There is a noticeable change in the patient’s condition that needs immediate attention and you believe the health care team is not recognizing or addressing the concern.
  • After speaking with a member of the health care team (e.g., nurse, physician), you continue to have serious concerns about how care is being given, managed or planned.

Call 711 on any hospital phone. This is a special line just for Condition H. Ask the hospital operator to activate the Condition H line and a hospital nursing supervisor will respond.