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Main Line Health social worker named a 2019 National Compassionate Caregiver of the Year® Award finalist

Bryn Mawr Hospital November 22, 2019 News Releases

Joanne Glusman, MSW, LSW, APHSW-C, one of six finalists in the country

Joanne Glusman, MSW, LSW, APHSW-C, a clinical social worker at Bryn Mawr Hospital, part of Main Line Health, has been named as a finalist for the 2019 National Compassionate Caregiver of the Year® (NCCY) Award. Glusman, a member of the palliative care team and an off-shift crisis social worker, is one of six finalists from across the country, all of whom are health care professionals working to make a profound difference through their unmatched dedication to compassionate care.

“I am honored to have been named a finalist this year, and to be in the company of such an incredible group of professionals,” says Glusman. “It’s incredibly meaningful to me that people who know me both professionally personally, as well as families with whom I have worked, thought to nominate me.”

This year’s award recipient will be announced on November 21, 2019 at the 24th Annual Kenneth B. Schwartz Compassionate Healthcare Dinner in Boston. More than 1,200 health care leaders, caregivers, supporters and others are expected to attend this event, which is co-chaired by Michael L. Blau, Partner, Foley & Lardner LLP; Michael Carson, president and CEO, Harvard Pilgrim Health Care; and Ann-Ellen Hornidge, Esq., board chair, Beth Israel Lahey Health.

“Joanne has been a devoted leader within Main Line Health for decades,” says Barbara Wadsworth, chief nursing officer, Main Line Health. “She lives and breathes her work, and that is demonstrated each day in the feedback we receive from patients and families who rely on her support. Her compassion, unwavering dedication to our patients and their families, and her commitment to ensuring that every person across our health system—volunteers, staff, physicians, patients and visitors—feels safe, welcome, understood, cared for, and respected makes her the ideal candidate for such an award.”

According to colleagues, patients and their families, Glusman has been impacting lives in many ways. Whether through her work on the palliative care team, as the off-shift crisis social worker, as faculty for the hospital’s residency program, or as co-chair of the Main Line Health Diversity, Respect & Inclusion Council and Steering Committee member, her inherent empathetic nature shines through.

“I am so incredibly proud of Joanne and grateful to have her as a member of the Bryn Mawr Hospital team,” says Andi Gilbert, president, Bryn Mawr Hospital. “Her skills and unique ability to connect with people are incredibly special and have had an immeasurable impact on our patients and families at Bryn Mawr Hospital over many years.”

In addition to her role as a social worker, Joanne is an enthusiastic leader and advocate for Main Line Health’s Diversity, Respect & Inclusion efforts. “Joanne is helping to educate each of the health system’s 10,000 employees on creating a respectful and inclusive environment for patients and staff. She has also been a driving force in the creation of LGBTQ Inclusive Care at Main Line Health—a specialized program that offers highly competent care for LGBTQ patients and their caregivers,” says Jack Lynch, president and CEO, Main Line Health.

Glusman’s passion and spirit are not only palpable and inspiring in her work at Main Line Health, but also within the community. Joanne is dedicated to mentoring LGBTQ youth through the Main Line Youth Alliance, providing social, educational and supportive activities in a confidential, respectful and safe environment.

The NCCY Award program was created by the Schwartz Center in 1999 to honor outstanding health care professionals who display extraordinary devotion and compassion in caring for patients and families. Finalists are chosen by a national review committee, which includes past award recipients, in collaboration with representatives from the American Diabetes Association, the American Heart Association/American Stroke Association, and the National Hospice and Palliative Care Association.

More information about the award is available at theschwartzcenter.org/award. Information about the dinner is available at theschwartzcenter.org/dinner.

About Main Line Health

Founded in 1985, Main Line Health is a not-for-profit health system serving Philadelphia and its western suburbs. Main Line Health's commitment—to deliver advanced medicine for treating and curing disease, playing an important role in prevention and disease management as well as training physicians and other health care providers—reflects our intent to be the region's premier choice for clinical care, research, and education. A team of more than 10,000 employees, 3,000 nurses and 2,000 physicians care for patients throughout the Main Line Health System.

At Main Line Health's core are four of the region's most respected acute care hospitals—Lankenau Medical Center, Bryn Mawr Hospital, Paoli Hospital and Riddle Hospital—as well as one of the nation's premier facilities for rehabilitative medicine, Bryn Mawr Rehabilitation Hospital.

Main Line Health also includes Mirmont Treatment Center for drug and alcohol recovery; Main Line Health HomeCare & Hospice, which includes skilled home health care, hospice and home infusion services; Main Line Health Centers, primary and specialty care, lab and radiology, and other outpatient services located in Broomall, Collegeville, Concordville, Exton, King of Prussia and Newtown Square; Lankenau Institute for Medical Research, a biomedical research organization; and Main Line HealthCare, one of the region's largest multispecialty physician networks.

Main Line Health is the recipient of numerous awards for quality care, and service, including U.S. News & World Report's Best Hospitals, System Magnet® designation; the nation's highest distinction for nursing excellence and the Mid-Atlantic Alliance for Performance Excellence (MAAPE) Excellence Award. Main Line Health is committed to creating an environment of diversity, respect, equity, and inclusion, has proudly received awards in this area and has embraced the American Hospital Association's #123forEquity Pledge to Act to eliminate disparities in care. We are dedicated to advancing patient-centered care, education, and research to help patients stay healthy and live their best lives.

For more information, visit mainlinehealth.org and connect with us on social media:

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About the NCCY Award

The Schwartz Center’s National Compassionate Caregiver of the Year (NCCY)® Award is a national recognition program that elevates excellence in compassionate healthcare. Since 1999, the Schwartz Center has honored caregivers who demonstrate the characteristics of compassionate care, which include effective communication, emotional support, mutual trust and respect, the involvement of families in healthcare decisions, and treating patients as people, not just illnesses. Award finalists are chosen by a national review committee, which includes past award recipients, in collaboration with representatives from the American Diabetes Association, the American Heart Association/American Stroke Association, and the National Hospice and Palliative Care Association.