Paoli Hospital receives Press Ganey Pinnacle of Excellence Award
Paoli HospitalNovember 7, 2017News Releases
Paoli Hospital, part of Main Line Health, has once again been named a Pinnacle of Excellence Award winner in the area of patient experience by Press Ganey for 2017. This annual award is given to the top three performing organizations by category on the basis of extraordinary achievement. Paoli was recognized for maintaining consistently high levels of excellence in patient experience over the past three years.
Paoli Hospital was the recipient of the Press Ganey Pinnacle of Excellence Award in 2016, and previously received the Press Ganey Guardian of Excellence Award in 2014 and 2015 for reaching the 95th percentile in patient experience for each reporting period for the award years.
“It is an honor to once again be recognized by Press Ganey, the industry’s leader in measuring, understanding and improving the patient experience,” said Jim Paradis, president, Paoli Hospital. “This award exemplifies our commitment to high-quality clinical care and patient satisfaction and is a testament to the dedication of our employees and medical staff.”
For more than 30 years, Press Ganey’s mission has been to support health care providers in understanding and improving the entire patient experience. As a strategic business partner to more than 26,000 health care organizations, Press Ganey leads the industry in helping clients transform the patient experience and create continuous, sustainable improvement.
Award winners were recognized at Press Ganey’s National Client Convention last week in Orlando, Florida.
About Main Line Health
Founded in 1985, Main Line Health (MLH) is a not-for-profit health system serving portions of Philadelphia and its western suburbs. At its core are four of the region’s respected acute care hospitals—Lankenau Medical Center, Bryn Mawr Hospital, Paoli Hospital and Riddle Hospital—as well as one of the nation’s premier facilities for rehabilitative medicine, Bryn Mawr Rehabilitation Hospital; Mirmont Treatment Center for drug and alcohol recovery; and Main Line Health HomeCare & Hospice, a home health service. Main Line Health also consists of Main Line HealthCare, one of the region’s largest multi-specialty physician networks, and the Lankenau Institute for Medical Research, a non-profit biomedical research organization located on the campus of Lankenau Medical Center. Main Line Health is also comprised of five outpatient health centers.
With more than 10,000 employees and 2,000 physicians, Main Line Health is the recipient of numerous awards for quality care and service, including System Magnet® designation, the nation’s highest distinction for nursing excellence, and recognition as among the nation’s best employers by Forbes magazine. Main Line Health is committed to creating an environment of diversity, respect and inclusion and has proudly embraced the American Hospital Association’s #123forEquity Pledge to Act to eliminate disparities in care. We are dedicated to advancing patient-centered care, education and research to help our community stay healthy.
About Paoli Hospital
Paoli Hospital, a member of Main Line Health, is a 231-bed, not-for-profit acute care hospital and Regional Trauma Center with outpatient facilities in Exton and Collegeville. Paoli has been ranked among the top 10 hospitals in the Philadelphia Metro area by U.S. News & World Report’s Best Hospitals 2016–2017, and was ranked as high performing in the following Common Core specialty areas: abdominal aortic aneurysm repair, COPD, colon cancer surgery, congestive heart failure, hip replacement, knee replacement and lung cancer surgery. Paoli is a multi-year recipient of the Premier Award for Quality and Truven Health Analytics’ 100 Top Hospitals® for providing superior patient care, and has earned Magnet® designation for the third time for its superior nursing staff.