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Ambucor Health Solutions, a Main Line HealthCare vendor, subject of patient information breach

November 11, 2016 News Releases

Ambucor Health Solutions, a Main Line HealthCare vendor that provides remote cardiac monitoring, has been a recent victim of a patient information breach. This breach involved Ambucor patients in other parts of the United States as well as nearly 4,500 Main Line HealthCare patients who were under Ambucor’s monitoring care. Ambucor has been working to investigate and take appropriate action.

Ambucor learned that a former employee—while employed at Ambucor—downloaded onto thumb drives information from Ambucor’s files, including data about Main Line HealthCare patients, and retained the thumb drives after his employment was terminated.  The former employee is under investigation by federal law enforcement authorities on unrelated charges.  Ambucor has been cooperating with federal law enforcement in that ongoing investigation. As a result, Ambucor recently received the thumb drives from federal authorities who had obtained them from the former employee.  The former employee currently is incarcerated.

The downloaded information did not include social security numbers, credit or debit card numbers, medical insurance or Medicare/Medicaid numbers, or other financial information. However, it did include patient names, phone numbers, diagnoses, medications, date of birth, race, home address, testing data, test results, patient identification numbers, medical device information, Ambucor enrollment number, Ambucor enrollment date, Ambucor technician name, physician name(s), and the name and address of the practice where patients were seen.

“Across Main Line Health, the privacy and safety of our patients and staff is our chief priority,” says Pat LePore, chief compliance officer at Main Line Health. “While Main Line Health was not directly involved in this breach of patient information, we do sincerely apologize to those patients who were affected. As one of our vendors, Ambucor is held to the same privacy and confidentiality standards required of our employees, physicians and providers. We are in ongoing discussions with Ambucor to assure that they are mitigating and revisiting internal processes to ensure a similar situation does not happen in the future.”

At this time, Ambucor has received no information that any personal patient information has been misused. As a precaution, Ambucor is offering one year of identity protection services to all affected patients. The services include access to an Identity Restoration team and up to $1 million of identity theft insurance for covered expenses.

Patients who were affected will receive a letter mailed directly to their home during the week of November 14, 2016. The Individuals who believe they may have been affected should call Ambucor’s dedicated call center at 866.313.7993.

About Ambucor Health Solutions

Ambucor Health Solutions provides contracted ambulatory ECG and remote CIED device monitoring services for cardiologists and hospitals. Ambucor is based in Wilmington, Del.

About Main Line Health

Founded in 1985, Main Line Health is a not-for-profit health system serving portions of Philadelphia and its western suburbs. Main Line Health’s commitment—to deliver advanced medicine to treat and cure disease while also playing an important role in prevention and disease management as well as training physicians and other health care providers—reflects our intent to keep our community and ourselves well ahead. A team of more than 10,000 employees and 2,000 physicians care for patients throughout the Main Line Health system.

At Main Line Health’s core are four of the region’s most respected acute care hospitals—Lankenau Medical Center, Bryn Mawr Hospital, Paoli Hospital and Riddle Hospital—as well as one of the nation’s recognized facilities for rehabilitative medicine, Bryn Mawr Rehabilitation Hospital.

The Main Line Health system also includes Mirmont Treatment Center for drug and alcohol recovery; Main Line Health HomeCare & Hospice, which includes skilled home health care, hospice and home infusion services; Main Line Health Centers, primary and specialty care, lab and radiology, and other outpatient services located in Broomall, Collegeville, Concordville, Exton and Newtown Square; Lankenau Institute for Medical Research, a biomedical research organization; and Main Line HealthCare, one of the region’s largest multispecialty physician networks.

Main Line Health is the recipient of numerous awards for quality care and service, including System Magnet® designation, the nation’s highest distinction for nursing excellence, the Mid-Atlantic Alliance for Performance Excellence (MAAPE) Excellence Award, and recognition as among the nation’s best employers by Forbes magazine. Main Line Health is committed to creating an environment of diversity, respect and inclusion and has proudly embraced the American Hospital Association’s #123forEquity Pledge to Act to eliminate disparities in care. We are dedicated to advancing patient-centered care, education and research to help our community stay healthy.

About Main Line HealthCare

Main Line HealthCare, the employed multi-specialty physician network of Main Line Health, includes nearly 400 community and hospital-based physicians spanning over 30 clinical specialties and subspecialties.

Contact

Mary Kate Coghlan
Communications Specialist
Office: 484.580.1028
Cell: 610.308.6675
coghlanm@mlhs.org