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Paoli Hospital receives Press Ganey Pinnacle of Excellence Award

Paoli Hospital November 10, 2016 News Releases

Only hospital in the Philadelphia area to receive the award

Paoli Hospital, part of Main Line Health, has been named a 2016 Pinnacle of Excellence Award winner by Press Ganey. This award is given to the top three performing organizations by category on the basis of extraordinary achievement. Paoli was recognized for maintaining consistently high levels of excellence in patient experience in inpatient care over three years.

Paoli Hospital previously received the Press Ganey Guardian of Excellence Award in 2014 and 2015 for reaching the 95th percentile in patient experience for each reporting period for the award years.

“We are proud to once again be recognized with a Press Ganey award, which exemplifies the commitment of our health care team to patient satisfaction and clinical quality,” said Jim Paradis, President, Paoli Hospital. “It is an important honor to receive this award from the industry’s leader in measuring, understanding and improving the patient experience.”

For more than 30 years, Press Ganey’s mission has been to support health care providers in understanding and improving the entire patient experience. As a strategic business partner to more than 26,000 health care organizations, Press Ganey leads the industry in helping clients transform the patient experience and create continuous, sustainable improvement.

Award winners were recognized at Press Ganey's National Client Convention in Orlando, Fla. in early November.

About Main Line Health

Founded in 1985, Main Line Health is a not-for-profit health system serving portions of Philadelphia and its western suburbs. Main Line Health’s commitment—to deliver advanced medicine to treat and cure disease while also playing an important role in prevention and disease management as well as training physicians and other health care providers—reflects our intent to keep our community and ourselves well ahead. A team of more than 10,000 employees and 2,000 physicians care for patients throughout the Main Line Health system.

At Main Line Health’s core are four of the region’s most respected acute care hospitals—Lankenau Medical Center, Bryn Mawr Hospital, Paoli Hospital and Riddle Hospital—as well as one of the nation’s recognized facilities for rehabilitative medicine, Bryn Mawr Rehabilitation Hospital.

The Main Line Health system also includes Mirmont Treatment Center for drug and alcohol recovery; Main Line Health HomeCare & Hospice, which includes skilled home health care, hospice and home infusion services; Main Line Health Centers, primary and specialty care, lab and radiology, and other outpatient services located in Broomall, Collegeville, Concordville, Exton and Newtown Square; Lankenau Institute for Medical Research, a biomedical research organization; and Main Line HealthCare, one of the region’s largest multispecialty physician networks.

Main Line Health is the recipient of numerous awards for quality care and service, including System Magnet® designation, the nation’s highest distinction for nursing excellence, the Mid-Atlantic Alliance for Performance Excellence (MAAPE) Excellence Award, and recognition as among the nation’s best employers by Forbes magazine. Main Line Health is committed to creating an environment of diversity, respect and inclusion and has proudly embraced the American Hospital Association’s #123forEquity Pledge to Act to eliminate disparities in care. We are dedicated to advancing patient-centered care, education and research to help our community stay healthy.

About Paoli Hospital

Paoli Hospital, a member of Main Line Health, is a 231-bed, not-for-profit acute care hospital and Regional Trauma Center with outpatient facilities in Exton and Collegeville. Paoli has been ranked among the top 10 hospitals in the Philadelphia Metro area by U.S. News & World Report’s Best Hospitals 2016–17, and was ranked as high performing in the following Common Core specialty areas: abdominal aortic aneurysm repair, COPD, colon cancer surgery, congestive heart failure, hip replacement, knee replacement and lung cancer surgery. Paoli is a multi-year recipient of the Premier “Award for Quality” and Truven Health Analytics’ 100 Top Hospitals® for providing superior patient care, and has earned Magnet® designation for the third time for its superior nursing staff.


Bridget Therriault
Director, Communications
Office: 484.580.1025
Cell: 484.222.9154