The Hospital & Healthsystem Association of Pennsylvania (HAP) has recognized Riddle Hospital with a 2014 Achievement Award in the category of Patient Care (medium-sized hospitals) for “Promoting Staff Engagement and Patient Safety Through Innovative Purposeful and Leader Rounding.” Riddle Hospital was one of only 15 hospitals statewide to win this award from a pool of 100 entrants. The HAP Achievement Awards Program recognizes hospitals that have taken innovative steps in improving workplace collaboration, community benefit, patient safety, patient care and operational excellence.
Riddle nurses developed this program as part of their participation and commitment to the Main Line Health Patient Experience initiative and Culture of Safety embedding process. The pilot unit for the revised hourly rounding was 4South. The Unit Council partnered with three new nurse residents to assess the effectiveness of hourly rounding and to implement the changes necessary to improve the practice. Based on the review of the literature, the Unit Council and nurse residents identified the changes necessary to improve the effectiveness of hourly rounding on the pilot unit. Education, structure and accountability were created, implemented and hardwired including an innovative rounding accountability tool that was developed using colored magnets on white boards in patient rooms.
Following the success of the revised hourly rounding practice on the pilot unit, nurse managers, directors and Human Resources adapted the education developed by the pilot Unit Council. They added the concept of “Narrating Your Care” to further improve patient satisfaction scores related to communication with nurses with evidence of how this practice can positively impact patients’ hospital experience. This education was provided to all clinical nursing staff at the hospital from April–August 2013, implemented on all nursing units in August 2013, and installed as part of new employee on-boarding as of September 2013.
In a congratulatory letter to Riddle President Gary Perecko, Paula A. Bussard, HAP SVP for Policy & Regulatory Advocacy, stated: “The results from the project are quite impressive—reductions in patient falls and pressure ulcers and improvements in patient satisfaction (particularly nurse communication and staff responsiveness). I also liked that it was an effort building from your facility’s commitment to nurse residencies! There are many lessons other facilities can learn from this project in advancing patient safety and satisfaction.”
The award entries were evaluated by a 15-judge panel representing the public and private sectors, health care and business organizations, the media and for-profit and non-profit entities.
About Main Line Health
Founded in 1985, Main Line Health is a not-for-profit health system serving portions of Philadelphia and its western suburbs. Main Line Health’s commitment—to deliver advanced medicine to treat and cure disease while also playing an important role in prevention and disease management as well as training physicians and other health care providers—reflects our intent to keep our community and ourselves well ahead. A team of more than 10,000 employees and 2,000 physicians care for patients throughout the Main Line Health system.
At Main Line Health’s core are four of the region’s most respected acute care hospitals—Lankenau Medical Center, Bryn Mawr Hospital, Paoli Hospital and Riddle Hospital—as well as one of the nation’s recognized facilities for rehabilitative medicine, Bryn Mawr Rehabilitation Hospital.
The Main Line Health system also includes Mirmont Treatment Center for drug and alcohol recovery; Main Line Health HomeCare & Hospice, which includes skilled home health care, hospice and home infusion services; Main Line Health Centers, primary and specialty care, lab and radiology, and other outpatient services located in Broomall, Collegeville, Concordville, Exton and Newtown Square; Lankenau Institute for Medical Research, a biomedical research organization; and Main Line HealthCare, one of the region’s largest multispecialty physician networks.
Main Line Health is the recipient of numerous awards for quality care and service, including System Magnet® designation, the nation’s highest distinction for nursing excellence, the Mid-Atlantic Alliance for Performance Excellence (MAAPE) Excellence Award, and recognition as among the nation’s best employers by Forbes magazine. Main Line Health is committed to creating an environment of diversity, respect and inclusion and has proudly embraced the American Hospital Association’s #123forEquity Pledge to Act to eliminate disparities in care. We are dedicated to advancing patient-centered care, education and research to help our community stay healthy.
About Riddle Hospital
Riddle Hospital, a member of Main Line Health, is a not-for-profit, acute-care hospital with 204 inpatient beds and 23 Transitional Care Center beds. Riddle has been nationally recognized by The Joint Commission, the Society of Chest Pain Centers and other health care rating organizations for its high quality patient care. For the fourth year in a row, Riddle has achieved designation from the Joint Commission as a Top Performer on Key Quality Measures®. Riddle was ranked the 10th best hospital (three-way tie) in the Philadelphia region by U.S. News & World Report’s Best Hospitals 2018–19, and was ranked as high performing in the specialty area of gastroenterology & GI surgery and orthopedics. Riddle Hospital was also ranked as high performing in the following Common Core specialty areas: heart failure, hip replacement and knee replacement. The hospital offers a full range of services including maternity, orthopedic care and cardiovascular care—aided by a dedicated team of health care professionals and advanced technology. Riddle Hospital recently expanded and enhanced its emergency department to better suit the growing needs of the community it serves. Health Center 4, a LEED-Certified Gold building, houses the Rothman Institute, the Wound Healing & Hyperbaric Center, a variety of outpatient programs and a state of the art surgical center. The hospital has also achieved Magnet® designation, the nation’s highest distinction for excellence in nursing care.