Paoli Patient Experience

Strength in numbers: Paoli scores high, earns accolades

The numbers are in and Paoli Hospital scores again with patient satisfaction rates higher than any other hospital in our area. The scores are a reflection of our ability to consistently provide safe, timely and effective care, and also demonstrate our commitment to enhancing the experience for patients, families and caregivers who walk through our doors.

_{Source: Centers for Medicare & Medicaid Services (CMS) Hospital Compare}

Paoli Hospital awarded for excellence in patient experience over past three years

In addition to scoring highest in patient satisfaction among area hospitals, Paoli Hospital has received the 2017 Press Ganey Pinnacle of Excellence Award in the area of patient experience. This annual award is given to the three top-performing organizations by category on the basis of extraordinary achievement. Paoli Hospital was recognized for maintaining consistently high levels of excellence in patient experience over the past three years.

Paoli Hospital was the recipient of the Press Ganey Pinnacle of Excellence Award in 2016 and previously received the Press Ganey Guardian of Excellence Award in 2014 and 2015.

For more than 30 years, Press Ganey’s mission has been to support health care providers in understanding and improving the entire patient experience. As a strategic business partner to more than 26,000 health care organizations, Press Ganey leads the industry in helping clients transform the patient experience and create continuous, sustainable improvement.

Strength in stories: What Paoli Hospital patients are saying

We are honored to touch people’s lives every day. Here are some of the lives we have touched, and why they recommend Paoli Hospital to others.

Strength in the fight: Meet Steve
When Steve, a 46-year-old father from West Chester, was diagnosed with lymphoma in spring 2015, he was determined not to let his cancer conquer him. And—with the help of the Cancer Center at Paoli Hospital—it didn’t.

Strength in family: Meet Mary
After the birth of her son in Ronan, Mary and her husband returned to Paoli for the birth of their two daughters. So, when it came time to welcome their fourth child, the couple didn’t think twice; they chose the hospital that had always put their family first.

Strength in recovery: Meet Jody
As a Paoli Hospital volunteer, Jody was used to answering questions and escorting patients to their appointments. But when knee pain made it difficult to complete everyday tasks, she knew it wouldn’t be long before she became a patient, too.

Strength in a crisis: Meet Bob
Susan’s dad, Bob, had always looked out for her and her siblings. When he began to experience the symptoms of a stroke, it was their turn to look out for him. With the help of the Paoli Hospital trauma team, the patriarch is back on his feet and back to his family.

Strength in an emergency: Meet Tony
When Tony started experiencing abdominal pain and a low-grade fever, he took treatment into his own hands: He took two Advil and went to bed. But, when his pain persisted, the Paoli Hospital team was there with answers—and a more effective treatment plan.

To schedule an appointment with a specialist at Main Line Health, call 1.866.CALL.MLH (1.866.225.5654) or use our secure online appointment request form.