Practice PhilosophyI end every patient visit with a discussion on the importance of followup and closure. If any diagnostic tests are ordered, that they should expect a call from my office reviewing the results (no matter who ordered the test) and planning next steps. If for any reason that call is not forthcoming NEVER to assume the result was normal. "no news is NO news". I will often relate how the mammogram came to become a test whose result is mandated to come to the patient, and how horrible it is that this is the ONLY test result that is reliably communicated. I am an independent solo physician with 7 employees to help with this task of maintaining accurate records, prior authorizing medications and procedures, fighting insurance companies, and helping to plan and coordinate your care if the going gets tough.