COVID Watch Enrollment
How do I text to enroll?
After receiving your COVID-19 test results from the Command Center, you will receive a Welcome text message asking you to opt in to the COVID Watch program. Text “Y” to agree to the terms and enroll. Text “N” if you do not wish to enroll. If you decide to enroll, you will begin to receive daily check-in texts to monitor your symptoms.
I am feeling better, how do I unenroll from program?
We’re glad to hear you’re feeling better. To unenroll, text “Bye” at any time. Please allow up to one business day to be unenrolled from COVID Watch. If you receive a check-in message after unenrolling, please ignore it.
To re-enroll in the program, text “ReStart.” Please allow one business day to re-enroll and for you to receive your new welcome text.
Can I enroll a friend/family member?
No. Only the person who was tested for COVID-19 at a Main Line Health testing site or Main Line Health emergency department can be enrolled by the COVID Communications Center.
COVID Watch Check-In Texts
When can I expect to receive a check-in message?
Once you are enrolled, you will be randomly assigned among three groups of COVID Watch users. Each group receives two check-in texts per day, six hours apart. Depending on the group you are assigned to, you may receive your texts at:
- 8:00 am and 2:00 pm
- 9:00 am and 3:00 pm
- 10:00 am and 4:00 pm
These check-in texts are staggered by group to allow our nursing team to provide timely care to every patient.
I received a check-in text. How do I respond?
As part of COVID Watch, you will receive check-in texts that ask you how you are feeling compared to 12 hours ago. When you receive this text, please respond using one of the below letters that corresponds to your condition:
- Text “A” if you’re feeling better.
- Text “B” if you’re feeling the same.
- Text “C” if you’re feeling worse.
What if I need to talk to someone outside of these times? Can I text to talk to someone?
Yes. Text “Worse” at any time to reach a Main Line Health nurse or nurse practitioner who will follow up with you within an hour. If your condition worsens or you feel as though you are having a medical emergency, please call 911. COVID Watch is not a substitute for emergency care.
Will someone call me if I text a question other than “Worse”?
When a patient responds “Worse” to an automated check-in question, a nurse is automatically notified and will follow up with the patient. Please do not respond with a different phrase or substitute wording (i.e., “Bad” “Much worse”) as this will not notify the nurse.
If your condition worsens or you feel as though you are having a medical emergency, please call 911. COVID Watch is not a substitute for emergency care.