Johnathan Stallkamp, MD, Medical Director of Lankenau’s Academic Hospitalist Program and Betty Craig, RN, MSN, Vice President of Patient Services at Lankenau Medical Center, present their poster on transformational bedside teams, featured at the Premier Conference in Anaheim, CA.
(WYNNEWOOD, Pa.)—Last month a team of Lankenau Medical Center physicians and staff traveled to Anaheim, CA for the Premier’s Annual Breakthroughs Conference and Exhibition, a gathering of healthcare organizations, experts and suppliers who share best practices and innovative solutions. The Lankenau team presented four initiatives that highlight the Hospital’s dedication to enhancing patient safety.
The cornerstone presentation, led by Jonathan Stallkamp, MD, Medical Director of Lankenau’s Academic Hospitalist Program, and Betty Craig, RN, MSN, Vice President of Patient Services, discussed transformational beside care teams—this new approach involves a shift in how physicians and nurses round the hospital. In developing a better practice for patients and families, the team focused on creating a process to provide seamless care delivery and to improve and sustain communication among all physicians and caregivers. The team conducted multidisciplinary rounds, defined communication, focused on patient safety and measured HCAHPS scores. Danielle Drummond, Vice President of Administration, explains, “The results of this new approach are remarkable—these performance improvements have already led to measurable reductions in the length of stay and have improved patient satisfaction.”
Also presented at the conference was a poster titled, The Superior Patient Experience: Engaging your Workforce to Patient Safety and Performance Improvement, led by Greg Papa, Director of Human Resources, Tracy L. Hanson, MHA, Performance Improvement Coordinator, and Elaine C. Thompson, Ph.D., President. This presentation illustrated the organizational engagement strategy that is centered on patient safety using the principles of communication, robust feedback and accountability mechanisms. This strategy included the development of a communication plan for managers, physicians and employees, and focused on implementing a structured forum for connecting the patient to the employees and physicians.
Additionally, Connie Lawrey, RN, MSN, Project Manager for Quality, presented “Leaning nursing units for maximum efficiency and patient safety.” Leaning ensures that the right tools are available at the right time and in the right place through consistent practices. Unit based care areas were standardized as much as possible to meet this goal. Lawrey’s presentation also shared the process of determining ideal locations to house resources for all nursing units including nursing stations, clean and dirty supply areas, and patient rooms. The outcome of this plan resulted in zero environment of care issues in a recent Department of Health Licensure survey and an increase in superior patient experience indicators.
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