The term “quality” can be defined in any number of ways. For a
healthcare professional, quality may mean, “did we insert that line into
the bloodstream using a sterile technique” or, “can we administer the
right tests to rapidly confirm a diagnosis of pneumonia and begin
antibiotic treatment immediately.” For a patient, it might mean “did the
staff respond to my call bell quickly” or, “did my doctor take the time
to explain my procedure and answer my questions.” All of these aspects
translate to quality and patient safety, and all are vital in ensuring a
superior patient experience.
At Main Line Health, we hold ourselves to the highest standards of
quality care, and we want our record to be transparent to our patients
and to the community. We know that as an informed patient, you will make
better decisions about the healthcare providers you choose, and
participate more effectively in your own care and treatment.
In addition to publishing our own Main
Line Health Quality Scorecard, there are several reports available
to the public that measure how hospitals perform in the area of quality
and patient safety. To help you learn more, we have listed several
federal and state resources that provide specific information on
outcomes for a diagnosis or procedure down to the specific hospital
Compare provides patient satisfaction reports based
on the Hospital Consumer Assessment of Healthcare
Providers and Systems Survey—a national survey sent to a
random sampling of recently discharged patients. This
survey process was designed to collect and publically
report feedback based directly on the patient’s
perspective of hospital care.
For more information, call 1.866.CALL.MLH.