Our Commitment to Quality and Patient Safety for a Superior Patient
Experience
At Main Line Health, we have made it our mission to provide patients
with a superior patient experience. This translates to the consistent
delivery of safe, high quality clinical care in the absence of
preventable harm. In other words, did you heal me, not hurt me, and did
you treat me with kindness and respect?
As one of the Philadelphia region’s most comprehensive healthcare
institutions, our team of more than 10,000 physicians, nurses,
administrators, staff, and volunteers are dedicated to leading the way
in quality and patient safety. Our commitment to quality is measured in
both better patient outcomes and increased patient satisfaction. These
measures are based on analytical data that track detailed medical
outcomes, as well as individual patient surveys that assess overall
patient satisfaction and experiences in the healthcare setting.
We want our patients to know that we take seriously the importance of
monitoring and measuring our safety and quality performance track
record. In the Main Line Health
System Quality Scorecard, we share our scores—based on national
averages and our own goals—in the areas of:
The Quality Scorecard is
our way of providing transparency as to how we are doing when compared
to other healthcare organizations. We are proud to state that in all
categories, Main Line Health exceeds the national average, and often,
surpasses the high standards we set for ourselves.
The path to quality and patient satisfaction is a continuous pursuit.
From our Board of Directors to senior leadership to every member of the
Main Line Health team, we are constantly monitoring our progress, and
instituting new, improved methods and protocols to heal patients,
deliver compassionate care, and prevent harm.
We are committed to excellence, and to delivering a superior patient
experience for every patient, every day, in every way.
1.866.CALL.MLH
or 484.580.1000
