Frequently Asked Questions

Frequently Asked Questions

For a copy of our practice brochure, please click here and print. 

What services does your office offer?
Dr. Casey believes in working together with you to provide comprehensive healthcare for children from birth to young adulthood (age 18).  Our services include:

• Routine check-ups
• Immunizations
• Acute care
• Anticipatory guidance
• Patient education materials
• Developmental screening
• Coordination of subspecialty services

How are telephone calls to the office handled? 
We welcome your phone calls and encourage you to call our office with any questions or concerns.  Our phone is always answered by an experienced receptionist or nurse.  Calls concerning prescriptions, referrals, and test results should be placed during regular hours.  If you need to schedule a routine visit, or if your child has been sick during the night, please call 484.572.0513 beginning at 8:30am Monday morning through Friday.  Please help us by giving all necessary information so we can expedite the care of your child.  Calls after regular hours should be urgent in nature and will be answered immediately by our answering service. 

How do I make an appointment? 
Office visits are by appointment only.  Please be specific about the reason for your visit so that the appropriate time can be allotted, and be sure to specify also if your child has any special health problems.  Understand we can only see the patient who has been scheduled.  If you are unable to keep your appointment or are running late, kindly let us know.  If you must cancel an appointment, please give us 24 hours notice. 

What do I do in the case of an emergency?   
In the case of a life-threatening emergency, please dial 911 immediately.  In the case of an urgent situation, if possible, take your child to the Bryn Mawr Hospital Emergency Department and ask for the pediatric emergency physicians or hospitalist on call.  Bryn Mawr Hospital has pediatric emergency department physicians and pediatric hospitalists available 24 hours a day, 7 days a week.  If your child has a serious medical problem, please call the office at 484.572.0513 for asssistance. 

How do I get a specialist care referral?
Referral forms are required by some insurance companies to see a specialist or for medical tests.  To properly complete referral forms, we require the specialist's full name, exact procedure(s) and/or test(s) to be performed and number of visits.  Your specialist will be asked to provide written instructions regarding return visits.  All referrals must be approved by your primary care physician before services are rendered.  Referrals cannot be back dated and we require 48 hours notice.  Emergency referrals are handled on an individual basis. 

How are prescription refills handled? 
It is best to request prescription refills during your office visit.  If you need a prescription renewal prior to your next visit, please call our office at least 48 hours in advance of your need.  Be prepared to give your name, the patient's name, date of birth, the pharmacy telephone number and medication name and dosage.  It is difficult to renew prescriptions on nights and weekends without a medical record, so please plan in advance.  Renewals for any narcotics or pain medications are filled during regular office hours only, and will not be called into the pharmacy. 

Do you complete school, camp, and sports forms?
We are happy to complete forms from schools, camps, daycare centers, and others.  These forms require physician signatures and lead time for processing.  A minimum of 48 hours is needed to process each form.  A small processing fee is charged.  Insurance companies do not cover this fee, and payment is expected prior to the completed form being returned to you. 

How are tests and results handled? 
Tests are tools helpful in evaluating the health status of an individual.  Some managed care plans require you go to a specific facility for tests or x-rays.  Please talk to us before you schedule any procedure or check your insurance handbook for the requirements outlined by your insurance company.  All test results are reviewed by our physician and patients are notified of their test results in compliance with HIPAA guidelines. 

What insurance do you accept and how is billing handled?
We ask that you pay for your visit at the time of service, including co-payments.  We participate in most insurance plans, including HMOs and PPOs.  However, if you are a new patient to our practice or have recently changed insurance carriers, please check with our office when you call to schedule the appointment.  If we do not participate with your plan, check with your insurance carrier to understand your financial responsibility.  Please update us with any changes in your address or telephone number.   

Page last updated:  3/29/2012