Yes, payment arrangements may be made by contacting a Financial
Counselor at 484.580.5360.
What are my payment options?
All standard forms of payment are accepted, including cash, check, and
major credit cards. To pay online by credit card, go to Pay My bill. To
pay by credit card over the phone, please call Customer Service at 888.400.5723.
You may also pay in cash at the hospital or mail your payment to the
payment address listed on the patient statement.
Why do I receive separate bills from the hospital and from the
When a physician specialist performs these services, he/she is generally
required to submit their bill separate from the hospital's bill.
For example, if you came to the emergency room and had an x-ray and
laboratory tests, you may receive a bill from the hospital for technical
resources, a bill from the emergency room physician for professional
services, a bill from the radiologist for interpreting any x-rays, and a
bill from the pathologist for analyzing any specimens taken.
I see the same item listed on the physician’s bill and the
hospital bill. Why?
Every hospital visit involves both physician and hospital resources.
Although the hospital and the provider may use the same language to
describe each charge, their bills are for separate services. The
physician’s bill will be for professional assessment, direction and
oversight. The hospital’s bill will be for the technical resources,
including procedures and equipment, medications and supplies.
Will you bill my primary and secondary insurance carriers?
Yes, as a courtesy to our patients, Main Line Health will submit the
bill to your insurance carrier. If you have a secondary insurance
company, a claim will be sent to the secondary insurance company after
the primary insurance company paid. You are requested to supply the
pertinent billing information that the insurer may require.
Why did my insurance pay only a part of my bill?
Most insurance plans require that you pay a co-payment, coinsurance or
deductible for your health care expenses. Contact your insurance company
for specific information about your coverage.
Why did I receive a bill if I have insurance coverage?
You will receive a patient responsibility statement after your insurance
processes our bill. The amount you are billed for is based on what your
insurance communicates to us on an explanation of benefits (EOB). The
EOB details how your insurance processed our bill and calculated your
responsibility based on your individual insurance plan. If you believe
your responsibility is not correct, please contact your insurer
directly. (see Insurers MLH accepts for more information and insurance
My insurance should have paid my bill, what should I do?
Please verify that your insurance carrier has received and processed the
claim. If the claim has not been processed, then carefully review your
insurance policy or contact your insurance carrier to determine if the
services and procedures are covered. Your insurance carrier will have
the most accurate and up-to-date information about your policy and your
claim. If your insurance company has questions, please direct them to
contact Customer Service to verify that the most up-to-date insurance
information is on file.
Why am I getting a bill now, when services were provided so long
Main Line Health will process and send a bill to a patient after payment
is received from the insurance carrier and it is confirmed that the
balance is owed by the patient. The length of this process depends on
how long it takes to receive a response from your insurance carrier, and
whether there is secondary insurance.
Payments received after the Statement Date will appear on your next
Is there any help available if I am experiencing a financial or
Yes, please contact the Hospital Financial Counselors at 484.580.1891.
Can I receive a Medical Assistance application?
Yes, contact the Hospital Financial Counselor at 484.580.5360.
Does Main Line Health accept assignment from Medicare?
Yes, we do. By accepting assignment, Main Line Health agrees not to bill
the patient for any charges Medicare disallows. However, we do bill
patients for deductibles, co-insurance and non-covered services. There
are instances when Medicare may not cover certain procedures or
frequency of treatment. If that applies, you will be given the Advance
Beneficiary Notice (ABN). The purpose of the ABN form is to let you know
in advance that certain services may not be covered and to advise that
you may be responsible for payment of these charges. An ABN gives you
the option to accept or refuse the items or services in cases where
Medicare denies payment.
For more information about your Medicare coverage, please contact the
Medicare Beneficiary Office at 800.633.4227
Why do I have more than one account number?
A separate accounting number is generated for each outpatient date of
service and each inpatient admission. This enables us to bill for
specific charges and diagnosis relating to your care for that date of
service and enables your insurance company to apply the proper benefits.
Exception: For recurring outpatient services such as physical therapy or
radiation therapy, one accounting number is generated each month.
What does "In-network" and "out-of-network" mean?
If you receive your health care services from a hospital, physician or
other health provider that participates in your health plan, they are
considered "in-network." Hospitals, physicians or other health care
providers who do not participate in your health plan may be referred to
as "out-of-network." You may have a higher co-insurance and/or co-pay
for out-of-network services. In some cases, out-of-network services are
What should I do when my insurance carrier has changed?
When you experience any changes regarding your health insurance you
should advise the hospital registrar at the time of service.
What should I do when my visit to the emergency room is a result
of an automobile accident?
When you are involved in an automobile accident, contact your automobile
insurance carrier. The adjuster will give you a claim number specific to
the accident and request that you complete and return a questionnaire
that describes how and when the accident occurred. In order for Main
Line Health to properly bill your automobile insurance you must provide
us with your automobile policy and claim number. You can provide this
information to our Customer Service department at 888.400.5723.
You may also be requested to provide a Personal Injury Protection (PIP)
form to your medical insurance carrier. Please provide this form
promptly so your bill can be processed.
For more information, call 1.866.CALL.MLH.