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Patient Advocacy and Complaints

Bryn Mawr Rehab Hospital is committed to ensuring you receive the highest quality care and excellent service.We take all of your suggestions and concerns seriously. If you have a suggestion, a concern or a complaint at any time during your stay, please let someone know immediately. We hope our staff can assist you quickly and to your satisfaction.

If a resolution does not meet your satisfaction, please let your case manager know. You can reach your case manager by dialing 5510 on your hospital phone. If you are still unable to resolve an issue, please contact our hospital administration Department by dialing 5420.

You also may file a grievance if your concerns or complaints remain unresolved. To file a grievance or complaint, please call our Quality Department at extension 5619 from any hospital phone or call 484-596-5619 from an outside phone. You may also file a grievance with the Pennsylvania Department of Health or The Joint Commission (TJC) on the Accreditation of Healthcare Organizations at the following addresses.

Pennsylvania Department of Health
Acute and Ambulatory Care Services
Room 532, Health and Welfare Building
652 Forster Street, Harrisburg, PA 17120
1-800-254-5164

Office of Quality Monitoring
The Joint Commission (TJC)
1 Renaissance Blvd., Oakbrook Terrace, IL 60187
Phone: 1-800-994-6610 • Fax: 1-630-792-5636
E-mail: complaint@jointcommission.org

Condition H

We are committed to making our hospital the safest place to receive care.We recognize the need to support and offer emergent assistance to our patients and their families when immediate medical attention is required. If it appears your family member’s health is worsening quickly or if you see a noticeable change or believe immediate medical attention is necessary, asking for help from the staff nearby is the fastest way to get assistance. Ring the call bell or ask for help from a passing staff member. If this doesn’t work, or you’re still not comfortable with the medical situation, you may call for rapid response through “Condition H.” You can initiate Condition H to call for immediate medical assistance by dialing 711 on any hospital phone.

Ethical Issues

The Bryn Mawr Rehab Hospital Ethics Committee responds to ethical issues identified at the hospital. The committee consists of representatives from the medical staff, education, nursing, human resources, case management and admissions, along with psychology and the community at large. If you or your family feels you have an ethical issue, you can contact the Ethics Committee through your case manager. All inquiries and discussions are confidential.