Riddle Hospital is pleased to offer our patients World Class Patient
Service (WCPS). Each day you will receive a WCPS menu on your breakfast
tray. The menu is for your meal selections for the following day. Please
have it ready for collection after breakfast so we can be sure you
receive the selections you prefer. Our staff can assist you in making
menu selections and explain any choices unfamiliar to you. If your diet
is changed for any reason, our staff will accommodate the change at the
For patients on a special diet, a Registered Dietitian is available to
meet with you. The Dietitian is also available for instruction on
special diets for home use upon request from the patient, nurse or
If you currently practice any cultural, religious or medical
restrictions in your diet, please inform your nurse or doctor. Although
we are not a Kosher facility, we do carry a line of Kosher meals and can
prepare Kosher-style meals as requested. Also, please alert us to any
food allergies you may have.
Your meal may be delayed due to scheduled medical tests or procedures. A
courtesy meal tray will be provided when medically allowed after your
Guests of patients can visit any of our three retail establishments: The
Riddle Cafeteria, The Java City Cafe or The Fountain Cafe. The Riddle
Grill is located on the ground floor of the main hospital. If you choose
to dine with a patient, guest trays are also available for a nominal
charge. Requests need to be made through Nursing, and a Food Service
Ambassador will help with your choices.
Be Your Own Best Advocate
Know Your Caregivers
All healthcare workers involved in your care should introduce themselves
when they enter your room, and they should be wearing an identification
badge. Be sure to ask each individual to explain his or her role in your
Understand Your Condition
Ask your doctor or nurse to explain your condition and recommended
treatments. Write down important facts.
Explain Your Current Medications
Tell your doctors, nurses and pharmacists about every medicine you are
taking. This includes prescriptions, over-the-counter medicines and
dietary supplements, such as vitamins and herbs.
Understand Surgical Procedures
If you are having surgery, ask for a complete explanation of the
procedure and the reason for it. Make sure that you and your doctor
agree and are clear about what will be done.
Read All Forms
Read all medical forms and ask a doctor or nurse to explain anything you
don’t understand. Do not sign the forms until you are sure you are clear
on the details.
Ask About Your IV
If you are being given medicine intravenously (IV), ask the nurse how
long it should take for the liquid to “run out.” Tell the nurse if it
doesn’t seem to be dripping properly—that is, too fast or too slow.
Request Test Results
If you have a test performed but don’t hear the results, ask for them.
Do not assume that everything is all right just because you don’t hear
Understand Your In-Hospital Medications
If in-hospital medications are prescribed:
Ask for an explanation. When a medication is
prescribed, ask your doctor to explain why. Ask again when you
receive your medicines.
Communicate about allergies and reactions. Make
sure your doctors, nurses and pharmacists know about allergies
and adverse reactions you have had to medicines.
Be sure the medicine is yours. If you do not
recognize the name of a medicine, ask the doctor or nurse to
confirm that the medicine is for you.
Be sure you can read the prescription. If your
doctor writes a prescription and you find it hard to read, ask
the doctor to clarify it.
New Appointments 1.866.CALL.MLH or 484.580.1000
1068 West Baltimore Pike
Media, PA 19063
For more information, call 1.866.CALL.MLH.