Our staff is available to help you and your family with questions or
complaints concerning your stay and to explain hospital policies and
procedures. Main Line Health encourages you and your family to openly
communicate with your physicians, nurses and other caregivers to resolve
your questions and concerns. Paoli Hospital wants you and your family to
feel comfortable raising questions, concerns, complaints or issues. For
assistance, contact the hospital's patient advocate at
If your questions, concerns, complaints or issues are not addressed to
your satisfaction through contacts with your physician, caregivers or
other staff, you may use the hospital's Compliant/Grievance Policy by
contacting the hospital's Quality Department by telephone or in writing.
A copy of the policy will promptly be provided to you upon your request.
255 Lancaster Avenue
Paoli, PA 19301
For more information, call 1.866.CALL.MLH.