Patient Advocacy and Complaints

Patient Advocacy

Our staff is available to help you and your family with questions or complaints concerning your stay and to explain hospital policies and procedures. Main Line Health encourages you and your family to openly communicate with your physicians, nurses and other caregivers to resolve your questions and concerns. Lankenau Medical Center wants you and your family to feel comfortable raising questions, concerns, complaints or issues.

For assistance, contact the hospital's patient advocate at ext. 2345, or from outside the hospital at 484-476-2345.

Complaints

If your questions, concerns, complaints or issues are not addressed to your satisfaction through contacts with your physician, caregivers or other staff, you may use the hospital's Compliant/Grievance Policy by contacting the hospital's Quality Department by telephone or in writing. A copy of the policy will promptly be provided to you upon your request.

Lankenau Medical Center
Quality Department
100 W. Lancaster Avenue
Wynnewood, PA 19096
Phone: 484-476-6432
Fax: 610-645-2159 

See also: Main Line Health Statement of Accreditation