Welcome to FIRSTCALL, Your Employee Assistance Program.

Through in-person counseling, telephone and Internet resourcing, innovative Web site programming and printed materials, FIRSTCALL provides the assistance employees and families need to address and resolve the personal, family and work/life issues that interfere with their ability to perform their job.

Click each section title for details.

FIRSTCALL Core Services for the Employee/Family Member

  • Toll-free 800 number with 24/7 accessibility
  • Assessment/Problem definition/Personal plan for resolution
  • Comprehensive substance abuse assessment
  • Short-term counseling—telephonic or face-to-face
  • Referral Assistance
  • Employee Legal Consultation
  • Family Mediation
  • Financial Consultation
  • FIRSTCALL Web Site—Articles & Resources
  • Family Caregiver Website with Child/Eldercare services locators

FIRSTCALL Core Services for the Employer/Manager

  • Dedicated Account Manager
  • Behavioral Risk Management
  • Management/Supervisory Consultation
  • Conflict Mediation
  • Work-site Crisis/Trauma Intervention
  • Seminars & Education Programs
  • Program Promotion
  • Online Orientation
  • Quality Assurance
  • Utilization Reports

FIRSTCALL Program Enhancements

  • Health Risk Assessment
  • Wellness Coaching
  • Enhanced Personalized Work/Life Services
  • Health Advocacy and Referral Services
  • SAP/DOT Services
  • Fitness for Duty
  • Policy Development
  • Organizational Effectiveness
  • Management Development
  • Newsletter
  • Nurseline

Options for Customizing Your EAP Plan

Employers have the opportunity to customize their core package of Employee Assistance Program services as well as to choose from a menu of program enhancement services.

For more information, call 484.337.4411 or email the Director of Business Development.

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©2010 Main Line Health. By using This Web site, you accept these terms of use. Please read our privacy statement. The Web site for Main Line Health, its contents and programs, is provided for informational and educational purposes only and is not intended as medical advice nor is it intended to create any physician-patient relationship. Please remember that this information should not substitute for a visit or a consultation with a health care provider. The views or opinions expressed in the resources provided do not necessarily reflect those of Main Line Health or its staff.

FIRSTCALL Employee Assistance Program 1-800-382-2377
Copyright ©2016 FIRSTCALL