Core Services for the Employee/Family Member

The services provided by FIRSTCALL are confidential.  No one—not your employer, supervisor, co-workers, family or friends—will know about your call or appointment.


  • 24/7 toll-free telephone line (1.800.382.2377) staffed live by qualified EAP consultants
  • Consultants are located in areas near employee homes and employer sites

Counseling Services

  • Confidential face-to-face or telephonic consultation, problem definition and counseling plan
  • Comprehensive substance abuse assessment and risk evaluation.
  • Short-term counseling with solution-focused intervention
  • Follow-up includes satisfaction surveys and monitoring
  • Referral assistance for problems that cannot be resolved within the sessions allotted under the EAP or require a specialized service not available within the EAP.

Work/Life Services

  • Employee Legal and Family Mediation
  • Telephone or face-to-face consultation with a local attorney or family mediator
  • Financial Consultation Services with masters degree level financial professional


  • Print This Page
  • Email This Page
  • Bookmark This Page
  • Smallest Font
  • Medium Font
  • Large Font
  • Extra Large Font
  • Sign Up
  • Log In

Online tools to help manage your daily life.
Learn More...

Quick Links

©2010 Main Line Health. By using This Web site, you accept these terms of use. Please read our privacy statement. The Web site for Main Line Health, its contents and programs, is provided for informational and educational purposes only and is not intended as medical advice nor is it intended to create any physician-patient relationship. Please remember that this information should not substitute for a visit or a consultation with a health care provider. The views or opinions expressed in the resources provided do not necessarily reflect those of Main Line Health or its staff.

FIRSTCALL Employee Assistance Program 1-800-382-2377
Copyright ©2016 FIRSTCALL