In order to be eligible for referrals, FIRSTCALL network providers are required to undergo the credentialing review process prior to being accepted into the network. Contact our Provider Relations Coordinator for details of our requirements for qualifications of network providers.
FIRSTCALL requires the following documentation for credentialing its network of providers, prior to finalizing a contract:
In addition to the documents required for individual providers, group or organizational providers must submit a staff roster and Group Provider Profile.
Individual provider credentials are reviewed every two years. Our data system tracks expiration dates of licenses, certifications and insurance certificates. This information is utilized to automatically generate annual requests for updated information. Providers will be asked to submit license and insurance renewals as appropriate.
A chart audit may be required as part of the recredentialing process.
Prompt notification of changes in practice information will help us maintain an efficient and effective referral process and facilitate timely and accurate claim payments. Please notify FIRSTCALL promptly when any of the following changes occur:
New or updated information can be faxed to 484-337-4426 or mailed to:
101 South Bryn Mawr Ave., Suite 370
Bryn Mawr, PA 19010-3123
Group Provider Changes
Please notify FIRSTCALL of any changes as indicated above. The FIRSTCALL Group Provider Profile, may be used for this purpose as well as to inform us of additions or deletions to your staff roster. To have additional staff members credentialed by FIRSTCALL, please submit the appropriate documentation including the FIRSTCALL Provider Application and Profile .
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FIRSTCALL Employee Assistance Program 1-800-382-2377
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