The personnel of the Main Line Hospitals Laboratory Services Client
Service Center are available during normal working hours to assist you
by providing test results, ordering additional tests, procuring supplies
and requisition forms, and answering most laboratory questions. They can
also connect you to the appropriate Main Line Hospitals Laboratory
Services personnel for clinical questions or for issue resolution.
Outside of normal working hours, your call will be forwarded to the
laboratory so that an employee is always available to provide
laboratory results or take a message 24 hours a day.
Main Line Hospitals Laboratory Services provides clients with supplies
necessary for the collection, processing and referral of specimens to
our laboratory. Supplies are to be used solely for the purpose of
referring specimens to Main Line Hospitals Laboratory Services. There is
no charge for supplies used to refer specimens to Main Line Hospitals
Supplies and laboratory requisition forms may be ordered by faxing an
order form to the Client Service Center at 610.977.0070 or by calling a
client service representative at 484.580.4200. Please allow 48 to 72
hours for delivery.
Main Line Hospitals Laboratory Services offers specimen transportation
services Monday through Saturday to clients that collect specimens in
their offices. Specimens may be picked up on a regular or a will-call
basis at a time suitable to office hours. To arrange a pickup schedule,
contact Marketing at 484.580.4004 or 484.580.4005.
The availability of test results depends on the nature of the test, the
analytical time required and the method of reporting.
Critical values are called immediately by the testing laboratory to the
Stat. values are faxed or called by the Client Service Center to the
Main Line Hospitals Laboratory Services laboratory reports may be
delivered electronically by an Main Line Hospitals Laboratory Services
courier, through the U.S. Postal Service, or by fax to your plain-paper
fax machine prior to the office opening in the morning.
Verbal reports are available by calling 484.580.4200. Please be prepared
to provide the client service representative with the physician's name
and location, the date of service, the patient's name, and the patient's
date of birth or social security number.
Verbal cytopathology reports are available at 484.476.2620.
Verbal anatomic pathology reports can be obtained by calling the
pathology department of the appropriate hospital:
Lankenau Medical Center and specimens picked up by courier:
Bryn Mawr Hospital: 484.337.3768
Paoli Hospital: 484.565.1152
Riddle Hospital: 484.227.3301
Federal and state regulations prohibit Main Line Hospitals Laboratory
Services from releasing results directly to patients without signed
authorization. Patients should always be encouraged to discuss their
test results with their physicians. However, a patient may obtain a copy
of their results from Main Line Hospitals Laboratory Services by signing
a release form and providing proof of identification.
Verbal HIV results can be given to the physician only. HIV results
cannot be faxed.
Routine turnaround time for most tests is within five to eight hours of
receipt of specimen by the laboratory. Results of specimens delivered by
courier are usually available within 24 hours.
Stat. and ASAP Testing
Stat. orders should be reserved for clinically life-threatening
situations or when therapy will be immediately affected by the test
result. The lab policy is to return results on stat. orders within one
hour of receipt (20 minutes for blood gases).
ASAP is an intermediate priority, between stat and routine. Only tests
that are also available stat (Main
Line Hospitals Laboratory Services Stat Listing) may be ordered
ASAP. The ASAP priority will enable lab personnel to expedite testing
that is more urgent than routine. For outpatients, the ASAP priority is
available for patients who present at outpatient registration in the
hospitals or for specimens dropped off at the lab. ASAP is not available
for specimens drawn at the ambulatory centers or transported by courier
from physician offices. Tests ordered ASAP are processed on site at the
Lankenau, Bryn Mawr and Paoli laboratories. Results on ASAP specimens
will generally be available within two hours from time of collection (or
time of receipt in the lab for drop-off specimens).
Additional testing may be ordered by calling the Client Service Center
at 484.580.4200 within one to six days of sample collection, depending
upon specimen stability and requirements. State and federal regulations
require that all verbal requests for laboratory testing be followed up
with written verification. The customer service representative will fax
the ordering physician an add-on form, which must be completed and
returned for documentation.
Standing orders must be written on an Main Line Hospitals Laboratory
Services requisition. The following information is required:
Frequency (monthly, weekly, etc.)
ICD9 diagnosis code(s)
A standing order for outpatient laboratory testing will be valid up to a
maximum of 12 months, if specified on the order. If the expiration date
is not specified, the order will be valid for six months.
A letter explaining this policy and the patient's responsibility will be
given to each outpatient who has a standing lab order. The patient keeps
the original order. Registration personnel make a photocopy at each
visit, write the expiration date on the order and remind the patient
when the order is close to expiration. It is the patient's
responsibility to obtain a renewal order from the physician if
Main Line Hospitals Laboratory Services pathologists offer expert
diagnostic consultation and test interpretation service. Our
pathologists are available to answer questions concerning your patient's
test results. In addition, if your patient is admitted to a Main Line
Health facility, our pathologists have rapid access to inpatient records
and test results obtained while your patient was at our facility.
Whether an outpatient or inpatient, interpretations are based upon
results obtained utilizing standardized methods and normal ranges across
our testing sites.
Account Management Team
Your Main Line Hospitals Laboratory Services management representative
will provide a detailed orientation to your staff on Main Line Hospitals
Laboratory Services procedures, before service is initiated. Your
representative is available to make personal visits to ensure that the
service you receive continually meets your needs and expectations. If
you wish to become a client of Main Line Hospitals Laboratory Services,
or would like more information, call 484.580.4000.
For more information, call 1.866.CALL.MLH.