Welcome to FirstCALL, Your Employee Assistance Program.

Through in-person counseling, telephone and Internet resourcing, innovative web-site programming and printed materials, FirstCALL provides the assistance employees and families need to address and resolve the personal, family and work/life issues that interfere with their ability to perform their job.

Click each section title for details.

FirstCALL Core Services for the Employee/Family Member

• Toll-free 800 number with 24/7 accessibility
  
• Assessment/Problem definition/Personal plan for resolution
  
• Comprehensive substance abuse assessment
  
• Short-term counseling - telephonic or face-to-face
  
• Referral Assistance
  
• Employee Legal Consultation
  
• Family Mediation
  
• Financial Consultation
  
• FirstCALL Web Site - Articles & Resources
• Family Caregiver Website with Child/Eldercare services locators 

FirstCALL Core Services for the Employer/Manager

• Dedicated Account Manager
• Behavioral Risk Management
• Management/Supervisory Consultation
• Conflict Mediation
• Work-site Crisis/Trauma Intervention
• Seminars & Education Programs
• Program Promotion
• Online Orientation
• Quality Assurance
• Utilization Reports

FirstCALL Program Enhancements

• Enhanced Personalized Work/Life Services
  
• Health Advocacy and Referral Services
  
• SAP/DOT Services
  
• Fitness for Duty
• Policy Development
  
• Organizational Effectiveness
  
• Management Development
  
• Newsletter
  

Options for Customizing Your EAP Plan

Employers have the opportunity to customize their core package of Employee Assistance Program services as well as to choose from a menu of program enhancement services.

For more information, call 610-526-4411 or Email the Director of Business Development